At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a dynamic retail healthcare company focused on optical and audiology services.
- Benefits: Competitive salary, bonus scheme, career development, and generous staff discounts.
- Other info: Enjoy a supportive team environment with 28 days annual leave.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in retail or healthcare with strong customer service and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we’re looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What We Offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager in Enfield employer: Scrivens Opticians & Hearing Care
As an Assistant Branch Manager, you will thrive in a supportive and inclusive team environment that prioritises exceptional customer service and operational excellence. With competitive salaries, structured training, and generous staff discounts on optical and hearing products, this role offers meaningful career development opportunities in a dynamic retail setting. Join us to inspire your team and make a positive impact in the community while enjoying a fulfilling work-life balance.
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors, especially those with experience in optical or audiology. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Assistant Branch Manager in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or healthcare, especially if you've worked in optical or audiology settings. We want to see how you can bring your unique experience to our team!
Showcase Your Customer Service Skills:Since customer service is key for this role, include specific examples of how you've gone above and beyond for customers in past jobs. We love hearing about those moments where you made a real difference!
Be a Team Player:In your application, emphasise your ability to lead and motivate a team. Share experiences where you've supported colleagues or contributed to a positive team environment. We’re all about collaboration here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with how to support a team, drive sales, and deliver exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams, especially in retail or healthcare settings. Think of specific examples where you've motivated your team to achieve targets or improved customer service. This will demonstrate your capability to inspire others and manage operations effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Prepare some scenarios where you've successfully addressed customer needs with professionalism and empathy. This will highlight your strong background in customer service and your ability to maintain high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's current challenges or upcoming marketing initiatives. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
