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- Tasks: Support Audiologists and deliver exceptional customer service in hearing care.
- Company: Scrivens Opticians & Hearing Care, a family-run business with a supportive culture.
- Benefits: Full training, flexible hours, competitive salary, and generous staff discounts.
- Why this job: Make a real difference in people's lives while developing your career in hearing care.
- Qualifications: Friendly, patient-focused, excellent communication skills, and a willingness to learn.
- Other info: Mobile role requiring a full clean driving licence; opportunities for progression.
The predicted salary is between 24000 - 36000 £ per year.
As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.
Responsibilities
- Assist with hearing screening and pre-consultation procedures
- Support Audiologists during hearing tests and fittings
- Provide advice on hearing aid care, maintenance and use
- Deliver ongoing customer support including follow-up appointments and adjustments
- Maintain accurate customer records and handle administrative tasks
- Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
- Stay informed about hearing care products and developments
What We’re Looking For
We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.
What We Offer
- Full training and development including the potential to progress to a Hearing Aid Audiologist
- A supportive, family-run working environment
- Flexible working patterns
- Competitive salary and benefits
- Opportunities to work across both hearing and optical services
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Hearing Care Assistant - Suffolk in Bury St Edmunds employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Care Assistant - Suffolk in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research Scrivens Opticians & Hearing Care and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Hearing Care Assistant, you'll need to connect with customers and support Audiologists. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or shadow someone in the field, take it. This hands-on experience will not only enhance your skills but also demonstrate your commitment to learning and growing in the hearing care sector.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Hearing Care Assistant - Suffolk in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially in hearing care.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you’re organised and can handle the administrative tasks we need you to manage.
Highlight Your Skills: Don’t forget to mention your communication skills and any experience with technology. Even if you haven’t worked in hearing care before, showing us your willingness to learn and adapt is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Familiarise yourself with the basics of hearing care and the specific services offered by Scrivens. Understanding common hearing issues and the types of products available will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Showcase Your People Skills
As a Hearing Care Assistant, you'll be the friendly face for customers. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond to help someone, as this will highlight your compassionate nature and ability to connect with clients.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks effectively. You might want to share specific strategies or tools you use to stay organised, especially in a busy environment like a hearing care service.
✨Be Tech-Savvy
Confidence in using technology is key for this position. Brush up on any relevant tech skills, especially related to hearing aids and customer record management systems. If you have experience with similar equipment, make sure to mention it, as it will give you an edge in the interview.
