At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Enjoy competitive salary, performance incentives, staff discounts, and 28 days annual leave.
- Other info: Opportunities for ongoing training and career progression in a dynamic setting.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer‑focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day‑to‑day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance‑based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family‑run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Branch Manager - Shirley Union Road employer: Scrivens Opticians & Hearing Care
Scrivens Opticians & Hearing Care is an excellent employer that fosters a supportive and family-run culture, where you can lead a passionate team dedicated to delivering exceptional customer service. With competitive salaries, performance-based incentives, and ample opportunities for ongoing training and career progression, you'll find a rewarding environment that values both professional growth and personal development. Located in Shirley, this role allows you to engage with the local community while ensuring high standards of care in optics and audiology.
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Shirley Union Road
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics and healthcare sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Branch Manager - Shirley Union Road
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven success in previous roles, especially in customer-focused environments like retail or healthcare.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the Branch Manager role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Demonstrate Customer Focus:Since this role is all about outstanding customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with Scrivens Opticians & Hearing Care's values and services. This will help you demonstrate your passion for customer service and how you can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you motivate others and handle challenges, as this is crucial for a Branch Manager role.
✨Engage with the Community
Think about ways you can promote the branch within the local community. During the interview, share your ideas on building strong customer relationships and how you would engage with local events or initiatives to drive business growth.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the branch's current challenges or goals. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
