At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Competitive salary, performance incentives, staff discounts, and 28 days annual leave.
- Other info: Opportunities for ongoing training and career progression in a dynamic setting.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in retail management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer‑focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day‑to‑day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance‑based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family‑run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Branch Manager - High Wycombe employer: Scrivens Opticians & Hearing Care
Scrivens Opticians & Hearing Care is an exceptional employer that fosters a supportive and family-run culture, making it an ideal place for those passionate about customer service and team leadership. As a Branch Manager in High Wycombe, you will benefit from competitive salaries, performance-based incentives, and ample opportunities for career progression and personal development, all while working in a dynamic environment that prioritises professional growth and community engagement.
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics and healthcare sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching Scrivens Opticians & Hearing Care. Understand their values and what they look for in a Branch Manager. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. These anecdotes will showcase your skills and make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Branch Manager - High Wycombe
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and delivered outstanding customer service. Share specific examples that showcase your ability to inspire and support others!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand Scrivens Opticians & Hearing Care's values and services. Familiarise yourself with their approach to customer service and how they support their team. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. Highlighting these experiences will demonstrate that you're ready to inspire and support your future team.
✨Emphasise Customer Focus
Since this role is all about outstanding customer service, be ready to discuss how you've prioritised customer satisfaction in previous roles. Share stories that illustrate your commitment to providing expert advice and high-quality care, as this aligns perfectly with what they're looking for.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the branch and its operations. You might ask about their current challenges or how they measure success in customer service. This not only shows your enthusiasm but also gives you valuable insights into the role.
