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- Tasks: Provide frontline support for IT issues and help resolve calls efficiently.
- Company: A family-owned opticians and hearing care business with a rich history.
- Benefits: 28 days annual leave, sick pay, pension, and generous staff discounts.
- Why this job: Join a supportive team and make a difference in a growing company.
- Qualifications: Minimum 1 year of help desk experience and strong IT skills.
- Other info: Central location with excellent transport links and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join an IT team who have successfully developed high quality systems to support all aspects of its optical and hearing business including our stores, manufacturing facility and head office. The successful candidate will be providing frontline telephone support for all functions of our branch premises: answering, logging and resolving calls and escalating more complex or serious problems to other IT personnel.
Responsibilities:
- Have prior help desk experience of minimum 1 year.
- Be IT competent.
Schedule: Monday to Saturday
The Business: We are a nationally based opticians and hearing care business. With a Head Office in Birmingham and a local manufacturing facility, we support over 166 retail branches across England, Scotland and Wales. This is a family owned business, which has maintained a presence in the city since 1938, and we are expanding.
Company Benefits:
- Central location and transport links (2 minute walk from Five Ways Station and 5 minutes walk from city centre tram links)
- 28 days’ annual leave
- Sick Pay
- Pension
- Generous staff discount scheme
If you are interested in a new role and you want to know more about this opportunity, please get in touch.
Support Desk Assistant in Birmingham employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Assistant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for that interview! Research common support desk scenarios and practice how we’d handle them. Being ready to showcase our problem-solving skills will impress the hiring team.
✨Tip Number 3
Show off our tech skills! During interviews, mention specific software or systems we’ve worked with. This will highlight our IT competence and make us a more attractive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Support Desk Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Help Desk Experience: Make sure to highlight your prior help desk experience in your application. We want to see how your skills align with the role, so don’t be shy about sharing specific examples of how you've successfully resolved issues in the past.
Be IT Competent: Since this role is all about providing IT support, it’s crucial to demonstrate your IT competence. Mention any relevant software or systems you’re familiar with, and if you have any certifications, flaunt them!
Tailor Your Application: Take a moment to tailor your application to our company and the specific role. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Make sure you brush up on your IT knowledge and help desk experience. Be ready to discuss specific systems you've worked with and how you've resolved issues in the past. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Practice Your Communication Skills
As a Support Desk Assistant, you'll be the first point of contact for customers. Practise explaining technical issues in simple terms. Role-play with a friend or family member to get comfortable with handling calls and resolving queries efficiently.
✨Show Enthusiasm for the Company
Do a bit of research about the company and its history. Mentioning their long-standing presence and expansion plans during the interview can demonstrate your genuine interest in being part of their team. It shows you’re not just looking for any job, but that you want to contribute to their success.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the types of issues you might encounter, or opportunities for growth within the company. It shows you're engaged and thinking ahead about your role.
