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- Tasks: Provide frontline IT support and resolve technical issues for a family-owned optician business.
- Company: Join a friendly, family-owned optician in Birmingham with a supportive team.
- Benefits: Enjoy generous staff discounts and 28 days of annual leave.
- Why this job: Kickstart your IT career while helping others and making a difference.
- Qualifications: 1 year of help desk experience and strong IT skills.
- Other info: Great opportunity for growth in a welcoming environment.
The predicted salary is between 30000 - 42000 £ per year.
A family-owned optician business in Birmingham is seeking an IT Support Specialist to join their team. The ideal candidate will have at least 1 year of help desk experience and be IT competent.
Responsibilities include:
- Providing telephone support for all branch functions
- Logging and resolving calls
- Escalating complex issues to IT personnel
This role offers various benefits including a generous staff discount scheme and 28 days of annual leave.
IT Help Desk Assistant — Frontline Support & Benefits in Birmingham employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Assistant — Frontline Support & Benefits in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the optician business. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for that interview! Brush up on common help desk scenarios and be ready to demonstrate your problem-solving skills. We all know that showing you can handle real-life situations is key to landing the job.
✨Tip Number 3
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace IT Help Desk Assistant — Frontline Support & Benefits in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your help desk experience and IT skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our family-owned business and how you can contribute to our team. Keep it friendly and professional.
Showcase Your Communication Skills: Since this role involves providing telephone support, it’s important to demonstrate your communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Tech
Brush up on your IT knowledge, especially help desk tools and common troubleshooting techniques. Be ready to discuss specific software or hardware issues you've resolved in the past.
✨Showcase Your Communication Skills
Since this role involves telephone support, practice explaining technical concepts in simple terms. Think of examples where you successfully communicated with non-technical users.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific support scenarios. Prepare by thinking through past experiences where you logged and resolved calls effectively.
✨Highlight Your Team Spirit
This family-owned business values teamwork. Share examples of how you've collaborated with others in previous roles, especially when escalating complex issues to IT personnel.
