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- Tasks: Support Audiologists and deliver exceptional customer service in hearing care.
- Company: Join Scrivens Opticians & Hearing Care, a family-run business with a caring culture.
- Benefits: Full training, flexible hours, competitive salary, and generous staff discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Friendly, patient-focused, and willing to learn; tech-savvy is a plus.
- Other info: Mobile role with opportunities for career progression in hearing and optical services.
The predicted salary is between 24000 - 36000 £ per year.
As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.
Responsibilities
- Assist with hearing screening and pre-consultation procedures
- Support Audiologists during hearing tests and fittings
- Provide advice on hearing aid care, maintenance and use
- Deliver ongoing customer support including follow-up appointments and adjustments
- Maintain accurate customer records and handle administrative tasks
- Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
- Stay informed about hearing care products and developments
What We’re Looking For
We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.
What We Offer
- Full training and development including the potential to progress to a Hearing Aid Audiologist
- A supportive, family-run working environment
- Flexible working patterns
- Competitive salary and benefits
- Opportunities to work across both hearing and optical services
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Hearing Care Assistant - Norfolk & Suffolk Area in Birmingham employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Care Assistant - Norfolk & Suffolk Area in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scrivens Opticians & Hearing Care. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and your passion for helping others. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your soft skills! As a Hearing Care Assistant, being friendly and patient is key. Think of examples from your past experiences where you've demonstrated these qualities. Share these stories during your interview to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Hearing Care Assistant - Norfolk & Suffolk Area in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially in hearing care.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you’re organised and can handle the administrative tasks we need you to manage.
Highlight Relevant Skills: Don’t forget to mention any skills that relate to customer service, communication, and technology. Even if you don’t have direct experience, we value transferable skills that show you can adapt and learn quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Familiarise yourself with the basics of hearing care and the specific services offered by Scrivens Opticians & Hearing Care. Understanding common hearing issues and the role of a Hearing Care Assistant will show your genuine interest and commitment to the position.
✨Showcase Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your friendly, patient-focused approach and any experiences where you made a positive impact on someone's day.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, especially when handling administrative tasks or supporting Audiologists during busy periods.
✨Be Ready to Learn
Express your willingness to learn and adapt, especially since training is a big part of this role. Share any previous experiences where you quickly picked up new skills or knowledge, and emphasise your enthusiasm for ongoing development in hearing care.
