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- Tasks: Assist with hearing screenings and support Audiologists in providing top-notch care.
- Company: Join Scrivens Opticians & Hearing Care, a family-run business focused on customer service.
- Benefits: Enjoy flexible working patterns, competitive salary, and 28 days annual leave.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Friendly, patient-focused approach with strong communication and organisational skills.
- Other info: Full training provided with opportunities to progress to a Hearing Aid Audiologist.
The predicted salary is between 24000 - 36000 £ per year.
As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.
Responsibilities
- Assist with hearing screening and pre-consultation procedures
- Support Audiologists during hearing tests and fittings
- Provide advice on hearing aid care, maintenance and use
- Deliver ongoing customer support including follow-up appointments and adjustments
- Maintain accurate customer records and handle administrative tasks
- Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
- Stay informed about hearing care products and developments
What We’re Looking For
We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.
What We Offer
- Full training and development including the potential to progress to a Hearing Aid Audiologist
- A supportive, family-run working environment
- Flexible working patterns
- Competitive salary and benefits
- Opportunities to work across both hearing and optical services
- 28 days annual leave
Hearing Care Assistant in Birmingham employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Care Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scrivens Opticians & Hearing Care. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and your passion for helping others. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and patient nature shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to share personal stories that demonstrate your compassion and problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hearing Care Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially in the hearing care field.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you’re organised and can handle the administrative tasks that come with the role.
Highlight Your Skills: Don’t forget to mention your communication skills and any experience you have with technology. We’re looking for someone who can connect with customers and support our Audiologists effectively, so make those skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Familiarise yourself with the basics of hearing care and the specific services offered by Scrivens Opticians & Hearing Care. Brush up on common hearing aid types, maintenance tips, and the latest developments in hearing technology. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
As a Hearing Care Assistant, you'll be the friendly face for customers. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve helped someone feel at ease or resolved a problem effectively. This will highlight your compassionate and patient-focused approach.
✨Demonstrate Organisational Skills
Since the role involves maintaining accurate customer records and handling administrative tasks, be ready to discuss how you stay organised. Share specific strategies you use to manage your time and tasks efficiently, especially in a busy environment. This will reassure them that you can handle the responsibilities of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the training process, opportunities for progression, or how the team collaborates. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
