At a Glance
- Tasks: Join our Customer Service team as a first point of contact for customers and branches.
- Company: We're a family-owned opticians and hearing care business with a rich history since 1938.
- Benefits: Enjoy 28 days annual leave, company sick pay, pension, and generous staff discounts.
- Other info: Full-time positions available Monday to Friday, with great transport links.
- Why this job: Be part of a fun team where your ideas matter and you can grow your career.
- Qualifications: 1 year of customer service experience is required; good communication skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Are you passionate about helping people and delivering outstanding service? At Scrivens Opticians & Hearing Care, we are looking for enthusiastic Customer Service Advisors to join our friendly and fast-paced team at our Head Office in Birmingham. As a key point of contact for both customers and branches, you’ll be responsible for handling a variety of queries and ensuring every interaction reflects our commitment to quality care and service. This is a fantastic opportunity to build your career in a supportive and collaborative environment.
About The Role
Are you passionate about helping people and delivering outstanding service? At Scrivens Opticians & Hearing Care, we are looking for enthusiastic Customer Service Advisors to join our friendly and fast-paced team at our Head Office in Birmingham. As a key point of contact for both customers and branches, you’ll be responsible for handling a variety of queries and ensuring every interaction reflects our commitment to quality care and service. This is a fantastic opportunity to build your career in a supportive and collaborative environment.
Responsibilities
- Act as the first point of contact for customer and branch enquiries via phone and email
- Deliver a high standard of customer service by addressing needs and resolving issues promptly and professionally
- Manage and resolve complaints with empathy and a solution-focused approach
- Work independently to manage your workload and ensure accurate updates to customer records and internal systems
- Collaborate with team members and line managers to improve processes and enhance service delivery
- Contribute feedback and ideas to help continuously improve the customer experience
What we're looking for
We are seeking motivated and passionate individuals with excellent verbal and written communication skills who genuinely enjoy helping others. You should be confident in problem solving, capable of managing your tasks independently, and able to work effectively as part of a team. A customer-first attitude is essential, and while previous experience in a customer service role is an advantage, it is not required - we value enthusiasm, reliability, and a willingness to learn.
What We Offer
- Full-time role with structured hours, Monday to Friday, with shifts between 08:00 and 18:00
- Opportunities for career progression and personal development
- A supportive and collaborative team environment
- The chance to play a key role at the heart of the business
- A rewarding position where your ideas and contributions are valued
- A central location with great public transport links
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Customer Service Advisor in Birmingham employer: Scrivens Opticians & Hearing Care
Scrivens Opticians & Hearing Care is an excellent employer, offering a supportive and friendly work environment in Thirsk. With flexible hours, competitive salaries, and a strong emphasis on continuous professional development, employees are encouraged to grow their skills and advance their careers while providing exceptional customer care. The practice's commitment to staff training and a manageable test time ensures a rewarding and fulfilling experience for all team members.
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what we stand for will help you align your responses during the interview, showing that you're not just a good fit for the role but also for our culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer service situations in the past. Think about times when you resolved complaints or went above and beyond for a customer, as these stories will demonstrate your skills effectively.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. This will not only prepare you for potential questions but also show your proactive approach to problem-solving.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude can make a significant difference, and expressing genuine interest in helping customers will resonate well with us.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially any roles where you dealt with queries or complaints. Use specific examples to demonstrate your skills and achievements in this area.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping people and your motivation to join the Customer Service team. Mention how your values align with the company's commitment to high standards of service.
Highlight Communication Skills:Since good verbal and written communication skills are essential for this role, provide examples in your application that illustrate your ability to communicate effectively with customers and colleagues.
Show Enthusiasm:Let your personality shine through in your application. Express your enthusiasm for the role and the company, and mention any ideas you have for improving customer service based on your previous experiences.
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous roles to assist customers, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or difficult customers. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure.
✨Highlight Communication Skills
Since good verbal and written communication skills are essential for this role, be ready to showcase these abilities. You could do this by clearly articulating your thoughts during the interview and providing examples of effective communication in past experiences.
✨Demonstrate Team Spirit
As a Customer Service Advisor, you'll be part of a team. Show that you can work well with others by discussing times when you've collaborated successfully with colleagues to resolve issues or improve processes.
