About The Role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we’re looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What We Offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
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Assistant Branch Manager - Kingstanding in Birmingham employer: Scrivens Opticians & Hearing Care
At Scrivens Opticians & Hearing Care, we pride ourselves on being an exceptional employer that prioritises both customer care and employee development. Our supportive, family-run culture fosters professional growth through comprehensive CPD training and flexible working opportunities, ensuring that whether you're newly qualified or experienced, you can thrive in your role as an Optometrist in Rhyl. With a commitment to maintaining strong relationships within the community and a focus on quality patient care, we offer a rewarding environment where your contributions truly matter.
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
