At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Competitive salary, performance incentives, ongoing training, and generous staff discounts.
- Other info: Enjoy 28 days annual leave and excellent career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance‑based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family‑run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Branch Manager - Abingdon employer: Scrivens Opticians & Hearing Care
Scrivens Opticians & Hearing Care is an excellent employer, offering a supportive and friendly work environment in Thirsk. With flexible hours, competitive salaries, and a strong emphasis on continuous professional development, employees are encouraged to grow their skills and advance their careers while providing exceptional customer care. The practice's commitment to staff training and a manageable test time ensures a rewarding and fulfilling experience for all team members.
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics and healthcare sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about specific examples from your past experiences that showcase your skills in managing teams and driving business growth.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, let them know why you’re excited about leading a team in providing expert eye and hearing care. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Branch Manager - Abingdon
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven success in previous roles, especially in customer service environments.
Tailor Your Application:Don’t just send a generic CV! We love it when applicants tailor their applications to the role. Mention specific experiences that relate to managing operations, training staff, or engaging with customers.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of Scrivens Opticians & Hearing Care. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or driven performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Since the role focuses heavily on customer service, be ready to discuss how you've delivered exceptional service in previous roles. Think of specific instances where you went above and beyond for a customer, and how that impacted the business positively.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics, training opportunities, or how success is measured in the branch.
