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For Companies At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a dynamic retail environment focused on optical and hearing care.
- Benefits: Competitive salary, bonus scheme, staff discounts, and 28 days annual leave.
- Why this job: Make a real impact by inspiring your team and achieving sales targets.
- Qualifications: Experience in retail or healthcare with strong customer service and sales skills.
- Other info: Enjoy career development opportunities in a supportive and inclusive team.
The predicted salary is between 28800 - 43200 £ per year.
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What We’re Looking For
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What We Offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager in Abingdon employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors, especially those who know about optical or audiology. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showing your passion for helping others can really set you apart!
✨Tip Number 3
When you get an interview, don’t just focus on what you can do; think about how you can contribute to the branch’s success. Bring up ideas for local marketing initiatives or ways to improve customer service. This shows you’re proactive and ready to jump in!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles we have available, so you can stay ahead of the game.
We think you need these skills to ace Assistant Branch Manager in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or healthcare, especially if you've worked in optical or audiology settings. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and sales. Share specific examples of how you've motivated teams or achieved targets in the past. We love hearing your story!
Showcase Your Interpersonal Skills: Since this role involves leading a team and delivering exceptional customer service, make sure to highlight your communication and interpersonal skills. We want to know how you connect with others and inspire them to perform at their best!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with how to support a team, drive sales, and deliver exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams, especially in retail or healthcare settings. Think of specific examples where you've motivated your team to achieve targets or improved customer service. This will demonstrate your capability to inspire others and manage operations effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Prepare some scenarios where you successfully addressed customer needs with professionalism and empathy. This will highlight your strong background in customer service and your ability to maintain high standards under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the branch's current challenges or upcoming marketing initiatives. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
