At a Glance
- Tasks: Support branch managers, lead a team, and deliver exceptional customer service.
- Company: Dynamic optical and audiology company focused on customer care.
- Benefits: Competitive salary, bonuses, career development, and staff discounts.
- Other info: Join a supportive team with opportunities for growth and training.
- Why this job: Inspire a team while making a real difference in customer experiences.
- Qualifications: Experience in retail or healthcare with strong customer service skills.
The predicted salary is between 24995 - 30549 £ per year.
About the role As the Assistant Branch Manager you will work between Bearwood and Oldbury supporting the Branch Managers in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence.
You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities Assist in managing the daily operations of the branch, ensuring smooth and efficient service
Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
Deliver outstanding customer service, addressing customer needs with professionalism and empathy
Assist in staff training, coaching, and performance management
Manage stock levels, merchandising, and branch presentation to company standards
Help coordinate local marketing initiatives and promotional campaigns
Step in as acting Branch Manager when required, including opening and closing the branch
What were looking for We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting.
A strong background in customer service and sales is essential.
The ideal candidate will possess excellent interpersonal and communication skills.
The ability to lead, motivate, and support a team is also important.
We value individuals who are organised, reliable, and able to work effectively under pressure.
Basic IT skills and familiarity with point-of-sale systems are also desirable.
What we offer Competitive salary and bonus scheme
Career development opportunities and structured training
Staff discounts on optical and hearing products
Supportive and inclusive team environment
28 days annual leave including bank holidays (pro-rata)
Generous staff discount scheme
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Assistant Branch Manager - Bearwood/Oldbury in Smethwick employer: Scrivens Ltd
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