At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a dynamic retail environment focused on optical and hearing care.
- Benefits: Competitive salary, bonus scheme, staff discounts, and 28 days annual leave.
- Other info: Enjoy career development opportunities in a supportive and inclusive team.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in retail or healthcare with strong customer service and sales skills.
The predicted salary is between 24995 - 30549 £ per year.
About the role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we're looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What we offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager employer: SCRIVENS LTD
Scrivens Opticians is an excellent employer for Optometrists in Broadstone, offering a supportive work culture that prioritises customer care and professional development. With a focus on employee growth opportunities and a commitment to work-life balance, our team enjoys a rewarding environment where their contributions are valued. Join us to be part of a company that truly cares about its staff and the communities we serve.
