At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Competitive salary, performance incentives, ongoing training, and generous staff discounts.
- Other info: Enjoy 28 days annual leave and excellent career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset.
The predicted salary is between 35000 - 40000 £ per year.
About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast‑paced, customer-focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance‑based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family‑run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Branch Manager - Hedge End, Southampton employer: Scrivens Limited
Scrivens Opticians & Hearing Care is an excellent employer that fosters a supportive and family-run culture, where you can lead a passionate team dedicated to delivering exceptional customer service. With competitive salaries, performance-based incentives, and ample opportunities for ongoing training and career progression, you'll find a rewarding environment that values both professional growth and personal development in the vibrant community of Hedge End, Southampton.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Hedge End, Southampton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Scrivens Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Scrivens Limited!
We think you need these skills to ace Branch Manager - Hedge End, Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Scrivens Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Scrivens Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Scrivens Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Scrivens Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
