At a Glance
- Tasks: Coordinate customer requests and manage service delivery processes in a dynamic tech environment.
- Company: Join a global technology leader with a supportive team culture.
- Benefits: Competitive pay, potential for permanent role, and valuable experience.
- Other info: Gain exposure to procurement and operational reporting in an international setting.
- Why this job: Make an impact by ensuring smooth operations and excellent service delivery.
- Qualifications: 2+ years in coordination or customer service, strong organisational skills required.
The predicted salary is between 15 - 15 £ per hour.
Service Delivery Coordinator – Telford (initial 12-Month Contract)
Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week)
Location: Telford (onsite, Monday–Friday)
Contract: Initial 12-month contract with a strong likelihood of transferring to a permanent position thereafter.
Industry: Global technology and services
About the Role
We're looking for a highly organised Service Delivery Coordinator to join a global technology business at their Telford site. This is a varied operations-focused role where you'll coordinate customer requests, supplier activities, quotations, purchase orders, and service delivery processes to ensure work is completed accurately and on time. Working closely with customers, suppliers, logistics teams, and internal stakeholders, you'll play an important role in maintaining service levels, managing turnaround times, and supporting the smooth delivery of outsourced services.
What You'll Do
- Manage customer requests, quotations, RFQs and purchase orders
- Coordinate outsourced service activities with suppliers and logistics partners
- Monitor turnaround times and ensure service commitments are achieved
- Provide customers and internal stakeholders with regular updates on order and service status
- Maintain accurate records and documentation within internal systems
- Support purchasing and procurement activities, including supplier coordination
- Analyse operational data and prepare reports using Excel and other Microsoft Office tools
- Work closely with UK and international teams to support service delivery objectives
- Identify opportunities for process improvements and operational efficiencies
What We're Looking For
- 2+ years' experience in a coordination, customer service, operations, procurement or supply chain environment
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Excellent communication skills, both written and verbal
- Good Microsoft Office skills, particularly Excel, Outlook and PowerPoint
- High attention to detail and a structured approach to work
- Comfortable working in a fast-paced environment with multiple stakeholders
- Experience working with suppliers, purchasing processes or service delivery operations would be advantageous
- Experience using ERP or CRM systems (such as Oracle or Salesforce) would be beneficial
What's on Offer
- 12-month contract with genuine potential for extension/permanent
- Competitive hourly rate of £14.50–£15.50
- Opportunity to join a globally recognised technology organisation
- Supportive team environment with training provided
- Exposure to procurement, service delivery, supplier management and operational reporting
- Valuable experience within a complex international business environment
If you're a highly organised coordinator who enjoys working with customers, suppliers and operational teams to keep things running smoothly, we'd love to hear from you. Apply today to find out more.
Service Coordinator in Telford employer: Script and Dot
Join a leading international engineering organisation in Portsmouth, where innovation meets collaboration. As a Lead Software Engineer, you'll thrive in a dynamic work culture that values technical excellence and mentorship, offering you the chance to lead multidisciplinary teams on cutting-edge underwater robotic systems. With competitive benefits and a commitment to employee growth, this role provides a unique opportunity to make a significant impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Telford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Script and Dot and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Script and Dot!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Script and Dot keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Coordinator in Telford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Script and Dot:This is your chance to really connect with the team at Script and Dot. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Script and Dot
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Script and Dot.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Script and Dot that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Script and Dot. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
