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- Tasks: Coordinate customer orders and manage outsource partnerships in a fast-paced environment.
- Company: Join a leading global technology company at the forefront of innovation.
- Benefits: Enjoy a competitive pay rate and potential for contract extension based on performance.
- Why this job: Make a real impact on global operations while working with cutting-edge technology solutions.
- Qualifications: 2 years of customer service experience and proficiency in Microsoft 365 required.
- Other info: Full-time role based in Telford, with a 12-month contract starting ASAP.
Customer Service Coordinator Opportunity! 🚀 Are you an energetic and robust professional who thrives in fast-paced environments? We\’re seeking a dynamic Customer Service Coordinator to join a leading global technology company. This is an excellent opportunity for a motivated customer service professional to take on a challenging role managing complex outsource operations and customer relationships. You\’ll be at the heart of their Global Services Organization, coordinating critical customer requirements and managing outsource partnerships. You\’ll work with cutting-edge technology solutions while ensuring exceptional customer service delivery. This role is offered as a 12-month contract starting ASAP, with strong potential for extension based on performance and business needs. 🎯 What You\’ll Be Doing: * Coordinate and prioritize outsourced work, providing regular updates to customers * Prepare and send sub-contract quotations via internal sales systems * Manage customer orders and respond promptly to queries with clear documentation * Process new requests, issue service orders, and track supplier progress * Collaborate with logistics to ensure timely processing and delivery * Monitor turnaround times to meet contractual SLAs * Maintain accurate job records, including status notes, certificates, and audit logs * Handle procurement tasks such as requisitions, POs, and supplier scheduling 🔍 What We\’re Looking For: * Minimum 2 years of customer service experience * Proficiency in Microsoft 365, particularly Outlook, PowerPoint, and Excel (including v-lookup formulas) * Ability to adapt flexibly and manage multiple processes simultaneously * Experience in high-volume, fast-paced environments * Excellent communication skills and ability to work collaboratively * Strong organizational skills and ability to manage priorities effectively * Experience with procurement or supply chain operations (advantageous) 🎯 Why This Role? Join a company at the forefront of technology innovation where your customer service expertise will directly impact global operations. You\’ll gain valuable experience in supply chain management, procurement, and complex customer relationship management while working with state-of-the-art technology solutions. 💼 Working Hours: Full-time, 37.5 hours/week (Monday-Friday) 📍 Location: Telford, (Onsite) 📅 Contract: 12 months (potential for extension) 💷 Pay Rate: £14.50/hour (via umbrella) Ready to take your customer service career to the next level with a global technology leader? We\’d love to hear from you! ✨ #CustomerService #CustomerServiceCoordinator #TelfordJobs #ContractRole #TechnologyJobs #GlobalServices #SupplyChain #CustomerSupport #ProcurementJobs #TechCareers #CustomerExperience #OperationsJobs
Customer Service Coordinator employer: Script and Dot
Contact Detail:
Script and Dot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in customer service technology. Being knowledgeable about cutting-edge solutions can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you for the dynamic nature of the role and help you articulate your thoughts clearly when discussing complex customer requirements.
✨Tip Number 3
Network with professionals in the customer service and supply chain sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 4
Get comfortable with Microsoft 365, especially Excel. Brush up on your skills with v-lookup formulas and data management, as these are crucial for managing customer orders and tracking supplier progress effectively.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in fast-paced environments. Emphasise your proficiency in Microsoft 365 and any experience with procurement or supply chain operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and coordinated tasks in previous roles.
Highlight Key Skills: In your application, clearly outline your organisational skills and ability to manage multiple processes simultaneously. Use bullet points to make these skills stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Coordinator.
How to prepare for a job interview at Script and Dot
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully managed complex customer relationships or resolved challenging issues, as this will demonstrate your capability for the role.
✨Demonstrate Proficiency in Microsoft 365
Since the role requires proficiency in Microsoft 365, particularly Excel, be ready to discuss your experience with these tools. You might even want to mention specific functions like v-lookups that you've used in past roles to manage data effectively.
✨Emphasise Your Organisational Skills
The job involves managing multiple processes simultaneously, so it's crucial to convey your organisational skills. Share examples of how you've prioritised tasks and managed deadlines in a fast-paced environment.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's approach to customer service, their technology solutions, or how they measure success in this role. This shows your genuine interest in the position.
