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- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a global tech company with a supportive team culture.
- Benefits: Earn £14.50–£15.50 per hour with on-the-job training and career growth.
- Why this job: Gain valuable experience in customer service and procurement while making an impact.
- Qualifications: 2+ years in customer service and proficiency in Microsoft 365 required.
- Other info: Fast-paced environment with potential for contract extension.
Customer Service Coordinator – Telford (12-Month Contract) 💷 Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week) 📍 Location: Telford (onsite, Monday–Friday) 📅 Contract: 12 months with potential to extend 🏢 Industry: Global technology and services 🚀 About the Role We’re looking for a proactive Customer Service Coordinator to join a global technology business at their Telford site. This is a fast-paced role where you’ll play a vital part in ensuring customer orders run smoothly, suppliers are kept on track, and service levels are met. You’ll be the link between customers, suppliers, and internal teams, making sure everything is delivered to the highest standard. 🎯 What You’ll Do * Be the first point of contact for customer queries, providing updates and solutions * Process and track customer orders, raising service requests with suppliers * Liaise with logistics and suppliers to ensure deadlines are met * Provide quotes and prepare simple customer documentation * Log all activity in the system for clear records and audits * Support purchasing tasks, including raising POs, processing invoices, and tracking deliveries 🔍 What We’re Looking For * 2+ years’ experience in customer service (admin or order-processing background a plus) * Proficiency in Microsoft 365 (Outlook, PowerPoint, Excel — including VLOOKUP or similar formulas) * Strong communication and organisational skills * Comfortable working in a fast-paced, high-volume environment * Able to prioritise and multitask effectively * Experience with procurement or supply chain operations (advantageous, not essential) 🌟 What’s on Offer * Stable 12-month contract with genuine potential for extension * Competitive pay rate of £14.50–£15.50 per hour * On-the-job training and a supportive team environment * Chance to gain valuable experience in customer service, order management, and procurement within a global business 👉 If you’re organised, customer-focused, and confident using Excel, this is a fantastic opportunity to grow your career in a busy, professional environment. Apply today to find out more! #CustomerService #TelfordJobs #CustomerSupport #OperationsJobs #ContractJobs
Customer Service Coordinator employer: Script and Dot
Contact Detail:
Script and Dot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Since this role requires proficiency in Microsoft 365, brush up on your Excel skills, especially VLOOKUP. Maybe even create a quick project to demonstrate your abilities during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system, so make sure you get your application in for that Customer Service Coordinator position!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like using Microsoft 365. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Customer Service Coordinator role and how your past experiences align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves liaising with customers and suppliers, make sure your application reflects your strong communication abilities. We love clear and concise writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Script and Dot
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like processing orders and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Coordinator, strong communication is crucial. Prepare examples of how you've effectively handled customer queries or resolved issues in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Excel at Excel
Since proficiency in Microsoft 365, especially Excel, is a must-have, brush up on your skills before the interview. Be ready to discuss how you've used functions like VLOOKUP in previous roles. If possible, bring along examples of reports or data you've managed to showcase your abilities.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Think of specific instances where you've successfully prioritised tasks or managed multiple projects simultaneously. Sharing these experiences will highlight your ability to thrive under pressure and keep everything running smoothly.
