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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth store operations.
- Company: Join Screwfix, a fun and supportive retail environment with growth opportunities.
- Benefits: Enjoy competitive pay, 28+ days holiday, discounts, and a great pension scheme.
- Other info: Be part of a vibrant team that values hard work and collaboration.
- Why this job: Make a real impact while developing your skills in a fast-paced retail setting.
- Qualifications: Experience in supervising teams and delivering excellent customer service.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
Key responsibilities:
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required Skills & Experience:
- An experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment.
- Great at giving amazing customer service, and able to translate that into sales.
- Inquisitive, ever‑questioning and ever‑improving.
- Passionate about our business.
- Friendly, flexible, reliable, honest and like to work hard!
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
- Award‑winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- We’ll also help you be the best you can be, with excellent training and ongoing development.
To find out more about us, please email careers@screwfix.com for any queries. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com.
Retail Supervisor in West Drayton employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor in West Drayton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Screwfix. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Retail Supervisor, you'll need to demonstrate how you can lead by example. Think of scenarios where you've provided excellent service or resolved issues, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your leadership style! Be prepared to discuss how you manage a team in a fast-paced environment. Share examples of how you've motivated your team, handled conflicts, or improved store standards. This will highlight your experience and passion for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Retail Supervisor in West Drayton
Some tips for your application 🫡
Show Your Leadership Skills: As a Retail Supervisor, we want to see how you lead by example. In your application, share specific examples of when you've successfully managed a team or handled a challenging situation. This will show us you're ready to take charge!
Highlight Customer Service Experience: Customer service is key in this role! Make sure to include any relevant experience where you've gone above and beyond for customers. We love candidates who can translate great service into sales, so let that shine through!
Be Yourself: We’re looking for friendly, flexible, and honest individuals. Don’t be afraid to let your personality come through in your application. Share what makes you passionate about retail and why you’d be a great fit for our team!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Screwfix
✨Know the Company Inside Out
Before your interview, make sure you research Screwfix thoroughly. Understand their values, products, and customer service approach. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you set an example for others and how you ensure high standards in customer service.
✨Demonstrate Customer-Centric Thinking
Since customer service is key, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can translate great service into sales, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing stock discrepancies. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain store standards under pressure.