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- Tasks: Lead a team, provide excellent customer service, and maintain store standards.
- Company: Join Screwfix, a leading retailer with a fun and supportive culture.
- Benefits: Competitive salary, 28-33 days leave, discounts, and a great pension scheme.
- Why this job: Be part of a growing team and develop your career in a dynamic environment.
- Qualifications: Experience in retail supervision and a passion for customer service.
- Other info: Enjoy flexible shifts and excellent training opportunities.
The predicted salary is between 25000 - 32000 £ per year.
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours: Monday - Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm)
Key responsibilities
- Host: you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards: you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team: you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required Skills & Experience
- You are an experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment.
- Great at giving amazing customer service, and able to translate that into sales.
- Inquisitive, ever‑questioning and ever‑improving.
- Passionate about our business.
- Friendly, flexible, reliable, honest and like to work hard!
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
- Award‑winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- We’ll also help you be the best you can be, with excellent training and ongoing development.
To find out more about us, please email careers@screwfix.com for any queries. Follow us and find out more on our LinkedIn, Instagram & Twitter pages. Apply now! – Upload your CV and complete your application.
Our hourly rates may include a location allowance which is reviewed annually and may change. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com.
Retail Supervisor in Southall employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor in Southall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of homework on Screwfix. Understand their products, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of the crew.
✨Tip Number 2
Practice your customer service skills! As a Retail Supervisor, you'll be leading by example. Think of scenarios where you can demonstrate your ability to handle customer queries and guide them to the right products. Role-playing with a friend can really help!
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you manage a team in a fast-paced environment. Share examples of how you've motivated your team or improved store standards. We want to see your passion for leading and working together!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Screwfix. Don’t forget to upload a tailored CV that highlights your relevant experience and skills!
We think you need these skills to ace Retail Supervisor in Southall
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. Remember, we’re all about having fun while getting the job done!
Tailor Your CV: Make sure your CV is tailored to the Retail Supervisor role. Highlight your experience in managing teams and providing excellent customer service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Screwfix
✨Know the Company Inside Out
Before your interview, take some time to research Screwfix. Understand their products, services, and what makes them stand out in the retail industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences managing teams, resolving conflicts, and motivating others. Use specific examples to illustrate how you've successfully led a team in a fast-paced environment.
✨Emphasise Customer Service Excellence
Screwfix prides itself on amazing customer service. Think of instances where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to providing top-notch service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training programmes, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.