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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth store operations.
- Company: Join Screwfix, a growing retail leader known for its supportive culture and fun environment.
- Benefits: Enjoy competitive pay, 28+ days holiday, discounts, and an award-winning pension scheme.
- Why this job: This role offers excellent training, career growth, and a chance to make a real impact.
- Qualifications: Previous supervisory experience in retail and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Screwfix Catterick Garrison, England, United Kingdom
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Screwfix Catterick Garrison, England, United Kingdom
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Overview
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Overview
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Key responsibilities
WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required Skills & Experience
YOU ARE…
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
WHAT’S IN IT FOR YOU?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development.
To find out more about us, please email careers@screwfix.com for any queries
Follow us and find out more on our LinkedIn, Instagram & Twitter pages
Apply now! – Upload your CV and complete your application
- Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Retail
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Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Engage with Screwfix's social media platforms. This will give you insights into their company culture and values, which you can reference in conversations or interviews to show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights about the work environment and expectations, which can help you tailor your approach when applying for the Retail Supervisor position.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a supervisor or duty manager. Emphasise your ability to manage a team in a fast-paced environment and showcase any relevant achievements in customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your understanding of customer needs. Mention specific examples of how you've led teams and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team leadership, customer service excellence, and stock management. Use keywords from the job posting to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and any specific examples of when you've successfully led a group to achieve goals.
✨Demonstrate Customer Service Excellence
Customer service is key in retail. Share examples of how you've provided outstanding service in the past, resolved customer complaints, or turned a negative experience into a positive one. This will show that you understand the importance of customer satisfaction.
✨Know the Company and Its Values
Research Screwfix and understand their values and mission. Be ready to explain why you want to work for them specifically and how your personal values align with theirs. This shows genuine interest and commitment.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific situations, such as managing stock discrepancies or dealing with difficult customers. Think through potential scenarios and your responses ahead of time to demonstrate your problem-solving skills.
