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For Companies At a Glance
- Tasks: Lead the team, assist customers, and ensure store standards are met.
- Company: Join Screwfix, a growing company known for its supportive culture and fun environment.
- Benefits: Enjoy competitive pay, 28-33 days leave, discounts, and a great pension scheme.
- Why this job: This role offers career growth, excellent training, and a chance to make an impact.
- Qualifications: Experience in supervising a team and a passion for customer service is essential.
- Other info: Flexible shifts available to support your work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 11,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work‑life balance, you’ll be on the right track for a promising career with us!
Opening hours
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Key responsibilities
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way
You are…
- An experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever‑questioning and ever‑improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave
- Award‑winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development
Our hourly rates may include a location allowance which is reviewed annually and may change.
To find out more about us, please email careers@screwfix.com for any queries
Apply now! – Upload your CV and complete your application
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
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Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with the company culture and values of Screwfix. Understanding their commitment to customer service and teamwork will help you demonstrate your alignment with their goals during any interactions.
✨Tip Number 2
Prepare to showcase your leadership skills. Think of specific examples from your past experiences where you've successfully led a team or improved customer satisfaction, as these will be key in demonstrating your fit for the Retail Supervisor role.
✨Tip Number 3
Engage with current employees on social media platforms like LinkedIn. This can provide you with insights into the day-to-day responsibilities and expectations of the role, which you can leverage in conversations or interviews.
✨Tip Number 4
Be ready to discuss how you handle fast-paced environments. Given the nature of retail, having examples of how you've managed stress and maintained high standards under pressure will set you apart from other candidates.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Retail Supervisor position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your supervisory experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've successfully led a team or improved store standards in previous roles. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to motivate and guide others.
✨Demonstrate Customer Focus
Since customer service is key in this role, think of specific instances where you provided exceptional service or resolved customer issues. This will show that you understand the importance of putting customers first.
✨Know the Company and Its Values
Research Screwfix and its values before the interview. Being able to articulate why you want to work there and how your values align with theirs will make a strong impression.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle various scenarios in a retail environment. Practice responses to common situations, such as dealing with difficult customers or managing stock discrepancies.