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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth store operations.
- Company: Join Screwfix, a growing retail company known for its supportive culture and fun environment.
- Benefits: Enjoy competitive pay, 28 days annual leave, discounts, and an award-winning pension scheme.
- Why this job: This role offers excellent training, career growth, and a chance to make a real impact.
- Qualifications: Previous supervisory experience in a fast-paced environment and a passion for customer service are essential.
- Other info: Flexible shifts available to support your work-life balance.
The predicted salary is between 18900 - 26300 £ per year.
Screwfix Doncaster, England, United Kingdom
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Screwfix Doncaster, England, United Kingdom
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Overview
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Overview
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Key responsibilities
WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required Skills & Experience
YOU ARE…
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
WHAT’S IN IT FOR YOU?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development.
To find out more about us, please email careers@screwfix.com for any queries
Follow us and find out more on our LinkedIn, Instagram & Twitter pages
Apply now! – Upload your CV and complete your application
- Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Retail
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Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Understanding the range of tools and materials they offer will not only help you in customer interactions but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Engage with Screwfix on social media platforms like LinkedIn, Instagram, and Twitter. This will not only keep you updated on their latest news but also give you insights into their company culture, which you can reference in your conversations.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think about how you can translate excellent service into sales, as this is a key aspect of the Retail Supervisor role at Screwfix.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision or management. Emphasise your ability to lead a team, provide excellent customer service, and manage store operations effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Screwfix's values. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as team leadership, customer service excellence, and stock management. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you motivate and guide your team to achieve great customer service.
✨Understand Customer Needs
Demonstrate your ability to understand and meet customer needs. Share examples of how you've successfully assisted customers in the past and how you can apply that to Screwfix.
✨Familiarise Yourself with Store Standards
Research Screwfix's store standards and policies. Be ready to discuss how you would ensure compliance and maintain high standards in both customer service and stock management.
✨Emphasise Teamwork and Fun
Screwfix values a fun and collaborative work environment. Highlight your experiences working in teams and how you contribute to a positive workplace culture.
