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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth store operations.
- Company: Join Screwfix, a growing retail leader known for its supportive culture and fun environment.
- Benefits: Enjoy competitive pay, 28 days annual leave, discounts, and an award-winning pension scheme.
- Why this job: This role offers excellent training, career growth, and a chance to make a real impact.
- Qualifications: Previous supervisory experience in a fast-paced setting and a passion for customer service are essential.
- Other info: Flexible shifts available to support your work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
Key responsibilities
- Host: You’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards: You’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team: You’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required Skills & Experience
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
- Great at giving amazing customer service, and able to translate that into sales.
- Inquisitive, ever-questioning and ever-improving.
- Passionate about our business.
- Friendly, flexible, reliable, honest and like to work hard!
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- We’ll also help you be the best you can be, with excellent training and ongoing development.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com.
Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with the company culture and values at Screwfix. Understanding what they stand for will help you align your responses during any interviews and show that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous experience in managing teams and delivering excellent customer service. Think of specific examples where you led by example or improved store standards, as these will resonate well with the hiring managers.
✨Tip Number 3
Show your enthusiasm for the role by engaging with Screwfix on social media. Comment on their posts or share relevant content to demonstrate your interest in the company and its products.
✨Tip Number 4
Network with current or former employees of Screwfix if possible. They can provide valuable insights into the interview process and what the company looks for in a Retail Supervisor.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a supervisor or duty manager. Emphasise your ability to manage a team in a fast-paced environment and showcase any relevant achievements in customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for retail and your understanding of the role. Mention specific examples of how you've provided excellent customer service and led a team effectively.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as teamwork, flexibility, and reliability. Use keywords from the job posting to demonstrate that you are a great fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and any specific examples of when you've successfully led a group to achieve goals.
✨Demonstrate Customer Service Excellence
Customer service is key in retail. Think of examples where you've gone above and beyond for customers. Be ready to explain how you would handle difficult customer situations and ensure satisfaction.
✨Know the Company and Its Values
Research Screwfix and understand their values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture and success.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle fast-paced environments. Prepare scenarios from your past work experience that showcase your ability to manage stock, handle cash reconciliations, or resolve customer queries effectively.
