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- Tasks: Lead a team, assist customers, and maintain store standards.
- Company: Join Screwfix, a growing retail company known for its supportive culture.
- Benefits: Enjoy competitive pay, 28 days leave, discounts, and a great pension scheme.
- Why this job: Be part of a fun team while developing your skills in a fast-paced environment.
- Qualifications: Experience in supervising teams and delivering excellent customer service is essential.
- Other info: Flexible shifts available to support work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
Key responsibilities:
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required Skills & Experience:
- You are an experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
- Great at giving amazing customer service, and able to translate that into sales.
- Inquisitive, ever-questioning and ever-improving.
- Passionate about our business.
- Friendly, flexible, reliable, honest and like to work hard!
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- We’ll also help you be the best you can be, with excellent training and ongoing development.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com.
Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Understanding the range of items they offer will not only help you assist customers better but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Engage with Screwfix on social media platforms like LinkedIn, Instagram, and Twitter. This will not only keep you updated on their latest news but also show your enthusiasm for the company culture and values.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond to meet customer needs, as this aligns perfectly with the expectations for a Retail Supervisor at Screwfix.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a supervisor or duty manager. Emphasise your ability to manage a team in a fast-paced environment and your commitment to excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your passion for retail and your understanding of what makes great customer service. Mention specific examples from your past experiences that demonstrate your leadership skills and ability to improve store standards.
Showcase Relevant Skills: Clearly outline the skills mentioned in the job description, such as being inquisitive, reliable, and flexible. Use bullet points to make these stand out and relate them to your previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and examples of how you've set a positive example in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share specific instances where you've gone above and beyond for customers, and how you translate great service into sales. This will show that you understand the importance of customer satisfaction.
✨Know the Company and Its Values
Research Screwfix and its values before the interview. Be ready to explain why you want to work there and how your personal values align with theirs. This shows genuine interest and commitment to the company.
✨Prepare for Situational Questions
Expect questions about how you'd handle various scenarios, such as dealing with difficult customers or managing stock discrepancies. Think of examples from your past experience that highlight your problem-solving skills and adaptability.
