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For Companies At a Glance
- Tasks: Lead the team, assist customers, and manage store operations.
- Company: Join Screwfix, a dynamic retail company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, 28+ days leave, discounts, and excellent training.
- Why this job: Be part of a fun team with growth opportunities and a supportive culture.
- Qualifications: Experience in supervising teams and delivering top-notch customer service required.
- Other info: Flexible shifts available to support your work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
Key responsibilities
- Host: you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards: you’ll ensure everything runs smoothly, from cash reconciliations, customer queries, audit compliance, to stock management.
- Part of the team: you’ll join a team that takes pride in their store, works together, and has fun along the way!
Required Skills & Experience
- An experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
- Great at providing excellent customer service and translating that into sales.
- Inquisitive, always questioning and seeking improvement.
- Passionate about our business.
- Friendly, flexible, reliable, honest, and hardworking!
What’s in it for you?
- Joining Screwfix means joining a growing team full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days of annual leave (including Bank Holidays), increasing with service, up to 33 days.
- An award-winning pension scheme with up to 14% Kingfisher contribution.
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- Excellent training and ongoing development to help you excel.
To find out more, please email careers@screwfix.com. We are committed to equal opportunity and non-discrimination. If you require support or adjustments to apply, contact us at careers@screwfix.com.
Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Understanding what they offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your past experiences. Highlight how you've successfully managed a team or improved customer service in a fast-paced environment.
✨Tip Number 3
Research common challenges faced in retail supervision and think about how you would address them. This will prepare you for potential questions during the interview and show your proactive approach.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach when applying.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Supervisor at Screwfix. Highlight your relevant experience in managing teams and providing excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your supervisory experience, customer service skills, and any achievements in previous roles that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Screwfix's values. Use specific examples from your past work to illustrate how you can contribute to their team and enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. During the interview, share examples of how you've successfully managed a team in the past. Highlight your ability to motivate others and set a positive example.
✨Demonstrate Customer Focus
Screwfix places a strong emphasis on customer service. Be prepared to discuss how you've handled customer queries and ensured satisfaction in previous roles. Use specific examples to illustrate your commitment to excellent service.
✨Emphasise Teamwork
The role requires working closely with your team. Talk about your experiences collaborating with colleagues to achieve common goals. Mention any fun or team-building activities you've participated in to show your ability to foster a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage stock, handle cash reconciliations, or improve store standards. Practising these responses will help you feel more confident during the interview.
