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For Companies At a Glance
- Tasks: Lead a team, provide excellent customer service, and maintain store standards.
- Company: Join Screwfix, a growing and supportive retail team.
- Benefits: Competitive salary, 28 days annual leave, and a fantastic pension scheme.
- Why this job: Be part of a fun team while building a promising career in retail.
- Qualifications: Experience in supervising teams and delivering great customer service.
- Other info: Enjoy ongoing training and development opportunities in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us.
Key responsibilities
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management
- Be part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way
Required Skills & Experience
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and willing to work hard
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave
- Award-winning company pension scheme – up to 14% Kingfisher contribution
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development
To find out more about us, please email careers@screwfix.com for any queries. Follow us and find out more on our LinkedIn, Instagram & Twitter pages. Apply now – Upload your CV and complete your application.
Additional information
- Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Screwfix's social media and website. Understanding their values and vibe will help you connect with the team during your chat.
✨Tip Number 2
Practice your customer service scenarios! As a Retail Supervisor, you'll need to show off your skills in handling customer queries. Think of examples from your past experiences that highlight your ability to provide amazing service.
✨Tip Number 3
Show your leadership style! Be ready to discuss how you lead a team and set an example. Share stories that demonstrate your ability to motivate others and maintain high store standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Leadership Skills: As a Retail Supervisor, we want to see how you lead by example. In your application, share specific experiences where you've successfully managed a team or improved customer service. This will help us understand your approach to leadership.
Highlight Customer Service Experience: Customer satisfaction is key for us! Make sure to include examples of how you've provided excellent customer service in the past. This could be through resolving queries or guiding customers to the right products.
Be Authentic and Passionate: We love candidates who are genuinely passionate about retail and our business. Let your personality shine through in your application. Share why you're excited about this role and what makes you a great fit for our team.
Apply Through Our Website: To make things easier for both of us, please apply directly through our website. It’s straightforward and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at Screwfix
✨Know the Company Inside Out
Before your interview, take some time to research Screwfix. Understand their values, products, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to share examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards, as this is crucial for the role.
✨Demonstrate Customer-Centric Thinking
Since customer service is key, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can translate excellent service into sales, as this aligns perfectly with what Screwfix is looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training programmes, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.