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For Companies At a Glance
- Tasks: Lead a team, assist customers, and maintain store standards.
- Company: Join Screwfix, a growing retail company known for its supportive culture.
- Benefits: Enjoy competitive pay, 28 days leave, discounts, and a great pension scheme.
- Why this job: Be part of a fun team while developing your skills in a fast-paced environment.
- Qualifications: Experience in supervision and excellent customer service skills are essential.
- Other info: Flexible shifts and ongoing training to help you thrive!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).
From power tools to workwear, cables to pipe fittings, we offer over 11,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Responsibilities
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required Skills & Experience
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development.
To find out more about us, please email careers@screwfix.com for any queries.
Follow us and find out more on our LinkedIn, Instagram & Twitter pages.
Apply now! – Upload your CV and complete your application.
- Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
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Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Being knowledgeable about what they offer will not only help you in customer interactions but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team in a fast-paced environment. Highlighting your ability to motivate and guide others will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for customers, as this aligns perfectly with Screwfix's focus on excellent service.
✨Tip Number 4
Engage with Screwfix on social media platforms like LinkedIn and Instagram. This not only keeps you updated on their latest news but also shows your enthusiasm for the company culture and values.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Retail Supervisor position. Tailor your application to highlight your relevant experience in customer service and team management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your supervisory experience, customer service skills, and any achievements in previous roles. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have led teams or improved customer satisfaction in past positions, demonstrating your fit for the Retail Supervisor role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and the ways you set an example for your colleagues.
✨Demonstrate Customer Service Excellence
Screwfix values amazing customer service. Share specific examples of how you've gone above and beyond for customers in the past, and be ready to explain how you would handle difficult customer situations.
✨Know the Company and Its Values
Research Screwfix and understand their mission, values, and what makes them unique in the retail sector. This will show your genuine interest in the company and help you align your answers with their culture.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle fast-paced environments. Think of scenarios where you've successfully managed stock, resolved conflicts, or improved store standards.