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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth store operations.
- Company: Join Screwfix, a growing retail company known for its supportive culture and career opportunities.
- Benefits: Enjoy competitive pay, 28 days annual leave, discounts, and an award-winning pension scheme.
- Why this job: Be part of a fun team, gain valuable experience, and develop your skills in a fast-paced environment.
- Qualifications: Previous supervisory experience in retail and a passion for excellent customer service are essential.
- Other info: Flexible shifts available to support a healthy work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
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You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Responsibilities
WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Qualifications
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
WHAT’S IN IT FOR YOU?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development.
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Retail Supervisor employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Being knowledgeable about what they offer will not only help you in customer interactions but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team in a fast-paced environment. This will highlight your ability to lead by example, which is crucial for the Retail Supervisor position.
✨Tip Number 3
Engage with current employees on social media platforms like LinkedIn or Instagram. This can provide you with insights into the company culture and expectations, which you can reference in conversations or interviews.
✨Tip Number 4
Prepare to discuss how you can enhance customer service and sales. Think of specific strategies or ideas that align with Screwfix's values, as this will demonstrate your proactive approach and commitment to their success.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a supervisor or duty manager in a fast-paced environment. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to lead a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Screwfix's values. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline the skills mentioned in the job description, such as stock management, cash reconciliations, and your ability to work collaboratively with a team. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Screwfix
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and the ways you set an example for your colleagues.
✨Demonstrate Customer Service Excellence
Screwfix values amazing customer service. Think of specific examples where you've gone above and beyond for customers, and be ready to explain how you can translate that into sales.
✨Know the Company and Its Values
Research Screwfix and understand their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their success.
✨Prepare for Situational Questions
Expect questions about how you'd handle various scenarios in a retail environment, such as dealing with difficult customers or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your answers.