Retail Assistant

Retail Assistant

Birmingham Full-Time No home office possible
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At a Glance

  • Tasks: Welcome customers, assist with stock, and maintain store standards.
  • Company: Join Screwfix, a leading retailer known for great service and teamwork.
  • Benefits: Enjoy competitive pay, 28 days leave, discounts, and excellent training.
  • Why this job: Be part of a fun team while building a promising career in retail.
  • Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
  • Other info: Flexible shifts support a healthy work-life balance.

Overview

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Availability needed – Flexible to cover shfts across Monday to Friday on a rota basis. Open to discussion if a particular day off per week needed

Opening hours:

Monday – Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL ASSISTANT?

  • Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
  • Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
  • Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!
  • Qualifications

    YOU ARE…

  • Amazing at giving great service, with a positive can-do, no-nonsense approach
  • Prepared to work hard and make the most of our training
  • A great communicator who loves to help people
  • Willing to learn, you don’t need retail experience to succeed
  • Friendly, flexible, reliable, honest and enthusiastic!
  • WHAT’S IN IT FOR ME?

  • Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
  • We offer a competitive salary
  • 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
  • Award-winning company pension scheme – up to 14% Kingfisher contribution!
  • Life cover
  • 20% discount with Screwfix and B&Q
  • Discounted healthcare
  • Company share save schemes
  • Excellent training and ongoing development, we’ll also help you be the best you can be.
  • Retail Assistant employer: Screwfix

    At Screwfix, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Retail Assistants are at the heart of our operations. With comprehensive training programmes, competitive salaries, and generous annual leave that increases with service, we ensure our employees have the support and opportunities they need to thrive in their careers. Join us in a dynamic environment that values teamwork, customer service, and personal growth, all while enjoying unique benefits like discounts and a robust pension scheme.
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    Contact Detail:

    Screwfix Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Retail Assistant

    ✨Tip Number 1

    Familiarise yourself with Screwfix's product range and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.

    ✨Tip Number 2

    Showcase your customer service skills in any interactions you have, whether it's during networking events or casual conversations. Being friendly and approachable can make a lasting impression.

    ✨Tip Number 3

    Research the company culture at Screwfix. Knowing their values and how they prioritise teamwork and customer satisfaction will help you align your approach when discussing your fit for the role.

    ✨Tip Number 4

    Be prepared to discuss your flexibility and willingness to learn during any informal chats or interviews. Highlighting your adaptability can set you apart as a candidate who is ready to thrive in a dynamic retail environment.

    We think you need these skills to ace Retail Assistant

    Customer Service Skills
    Communication Skills
    Teamwork
    Problem-Solving Skills
    Attention to Detail
    Flexibility
    Reliability
    Positive Attitude
    Time Management
    Adaptability
    Sales Skills
    Product Knowledge
    Basic IT Skills

    Some tips for your application 🫡

    Understand the Role: Read through the job description carefully to understand what Screwfix is looking for in a Retail Assistant. Highlight key responsibilities and qualifications that resonate with your skills.

    Tailor Your CV: Make sure your CV reflects your customer service skills and any relevant experience, even if it's not in retail. Use specific examples that demonstrate your ability to communicate effectively and work as part of a team.

    Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Screwfix and how your values align with theirs. Be sure to highlight your willingness to learn and adapt.

    Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.

    How to prepare for a job interview at Screwfix

    ✨Show Your Customer Service Skills

    As a Retail Assistant, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've helped customers in the past, even if it's from a different context. Highlight your communication skills and your positive attitude.

    ✨Demonstrate Team Spirit

    Screwfix values teamwork, so be ready to discuss your experiences working in a team. Share stories that showcase your ability to collaborate, support colleagues, and contribute to a fun work environment.

    ✨Express Your Willingness to Learn

    Since no prior retail experience is required, emphasise your eagerness to learn and grow within the role. Mention any relevant training or skills you are excited to develop, showing that you're proactive about your career.

    ✨Understand the Company Culture

    Research Screwfix and understand their values and mission. During the interview, refer to how your personal values align with theirs, especially regarding customer focus and teamwork. This shows that you're genuinely interested in being part of their team.

    Retail Assistant
    Screwfix
    Location: Birmingham
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