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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store performance.
- Company: Join Screwfix, a forward-thinking company with a strong community focus.
- Benefits: Enjoy 33 days annual leave, discounts, bonuses, and excellent training opportunities.
- Why this job: Make a real impact in a fast-paced environment while growing your leadership skills.
- Qualifications: Proven retail leadership experience and a passion for customer service.
- Other info: Be part of a sustainable operation that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Lead from the front. Make an impact. Grow your career. Our City Stores are a unique part of Screwfix - smaller format trade counters with big ambitions and close-knit teams. As a Branch Manager, you will lead a team in a fast-paced, customer-focused environment, where your leadership sets the tone for everything that happens in-store. With a focus on commerciality and leading from the front, you will prioritise doing the right thing to support your team and customers. You will take ownership of digital performance, commercial results, and drive local outreach to build trade relationships and community connections. You will foster strong collaboration within your team and across the wider business to share best practice, solve problems, and maximise opportunities.
What you’ll be doing
- Lead by example – inspire and motivate your team to deliver outstanding customer service while engaging and motivating colleagues to provide an outstanding customer experience, balancing speed, quality, and digital convenience.
- Create a great store culture – foster an environment where everyone feels valued, included, and motivated to perform at their best.
- Deliver Results – Take ownership of your store's Key Performance Indicators, Profit and Loss, driving performance across Customer Service, Operational Priorities, and People to drive results and adapt quickly to changing priorities and peak trading times.
- Collaboration – confidently represent your store during high-profile visits and stay curious about the external market and local trends, feeding back insights that help your store, Area, and the wider business adapt and thrive in a competitive City landscape.
- Make it your own - Support multi-skilling so colleagues can flex between counter, picking, delivery support, and local outreach activities to build trade relationships and community connections.
Required Skills & Experience
- A proven retail leader with strong commercial success
- Someone who thrives in a dynamic, fast-moving environment
- A confident communicator who leads from the front
- Passionate about putting the customer first in every decision
- A strong people leader who can coach, spot and develop talent and prioritise colleague well-being.
What’s in it for you
- 33 days annual leave (including Bank Holiday allowance)
- 20% discount at Screwfix and B&Q
- Annual Bonus Scheme
- Award-winning pension – up to 14% contribution from Kingfisher
- Discounted health-care and life cover
- Share Save Scheme
- Excellent training and development to help you grow your career
We are committed to running our operations sustainably and supporting our customers to make sustainable choices. We want every colleague to feel involved and to champion sustainability in their area, ensuring that sustainability is at the heart of how we work.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com.
Branch Manager - City Store in London employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - City Store in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Screwfix's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Being able to share these experiences will demonstrate your capability as a Branch Manager and how you can inspire others.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Screwfix, which can give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Manager - City Store in London
Some tips for your application 🫡
Show Your Leadership Skills: As a Branch Manager, we want to see how you lead from the front. Share examples of how you've inspired and motivated your team in previous roles. Highlight your ability to create a positive store culture and deliver outstanding customer service.
Be Commercially Savvy: We’re looking for someone with a strong commercial mindset. Make sure to mention any experience you have with managing KPIs, P&L, or driving performance. Show us how you’ve adapted to changing priorities and peak trading times in the past.
Emphasise Collaboration: Collaboration is key in our City Stores. Talk about how you've worked with teams to share best practices and solve problems. If you’ve represented your store during high-profile visits, don’t forget to mention that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. Don’t forget to upload your CV and complete all sections of the application!
How to prepare for a job interview at Screwfix
✨Know Your Numbers
As a Branch Manager, you'll need to take ownership of your store's Key Performance Indicators. Brush up on your commercial knowledge and be ready to discuss how you've driven results in previous roles. This shows you understand the business side of things and can lead effectively.
✨Lead by Example
Demonstrate your leadership style during the interview. Share specific examples of how you've inspired and motivated your team in the past. Highlighting your ability to create a positive store culture will resonate well with the interviewers.
✨Customer First Mindset
Prepare to discuss how you've put customers at the heart of your decisions. Think of instances where you've improved customer service or resolved issues effectively. This aligns perfectly with the role's focus on outstanding customer experience.
✨Show Your Collaborative Spirit
Collaboration is key in this role. Be ready to talk about how you've worked with other teams or departments to achieve common goals. Sharing insights on local market trends and how you've adapted strategies will demonstrate your proactive approach.