Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries via voice and non-voice channels, ensuring top-notch service.
- Company: Join Screwfix, a leading retailer dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy 28 days holiday, discounts, pension contributions, and ongoing training for career growth.
- Why this job: Be part of a supportive team that values your input and fosters a positive work culture.
- Qualifications: Previous customer service experience is essential; strong communication and problem-solving skills are a must.
- Other info: Flexible evening shifts available, perfect for students balancing studies and work.
Join to apply for the Customer Service Advisor – Evenings role at Screwfix
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor – Evenings role at Screwfix
Overview
12 – 25hr Evening contracts available, working between the hours of 3pm – 8pm Monday – Friday.
Working a minimum of 3 days per week which must include Mondays.
Start dates are from 1st September 2025.
We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent part-time basis.
Overview
12 – 25hr Evening contracts available, working between the hours of 3pm – 8pm Monday – Friday.
Working a minimum of 3 days per week which must include Mondays.
Start dates are from 1st September 2025.
We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent part-time basis.
Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!
Key responsibilities
Key Responsibilities:
- You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
- Exceeding customer expectations and delivering the best experience possible.
- You’ll take accountability of making key customer service decisions to resolve issues.
- Take ownership, balancing both the customer and business needs.
- Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
- Delivering against Key Performance Indicators.
- Maximising relevant sales opportunities.
- Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.
Required Skills & Experience
Who you are…
- Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
- A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
- A confident yet balanced decision maker for customer service scenarios.
- A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
- Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
- Competent user of all Microsoft Office applications.
What\’s in it for me?
- 28 days’ holiday, increasing with each years’ service
- Award winning pension scheme – up to 14% Kingfisher contribution
- 20% discount with Screwfix and B&Q
- Discounted healthcare and life cover
- Company share save scheme
- Recognition & Loyalty rewards
- In-house training and development and clear development path
- Ongoing and structured training and development to drive your career progression!
Follow us and find out more about on LinkedIn, Instagram & Twitter!
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Retail
Referrals increase your chances of interviewing at Screwfix by 2x
Sign in to set job alerts for “Customer Service Advisor” roles.
Customer Service Advisor Part Time Six Month Contract
Yeovil, England, United Kingdom 1 week ago
Yeovil, England, United Kingdom 1 week ago
Work Experience Customer Advisor – Dorchester Library
Dorchester, England, United Kingdom 4 months ago
Gillingham, England, United Kingdom 4 months ago
Yeovil, England, United Kingdom 4 days ago
Work Experience Customer Advisor – Bridport Library
Bridport, England, United Kingdom 4 months ago
Bridgwater, England, United Kingdom 4 days ago
Yeovil, England, United Kingdom 4 days ago
Bridgwater, England, United Kingdom 5 days ago
Bridgwater, England, United Kingdom 3 days ago
Yeovil, England, United Kingdom 1 day ago
Work Experience Customer Advisor – Blandford Library
Blandford Forum, England, United Kingdom 4 months ago
Dorchester, England, United Kingdom 1 week ago
Bridgwater, England, United Kingdom 3 weeks ago
Bridgwater, England, United Kingdom 4 days ago
Taunton, England, United Kingdom 3 weeks ago
Castle Cary, England, United Kingdom 3 days ago
Yeovil, England, United Kingdom 4 days ago
Blandford Forum, England, United Kingdom 1 week ago
Bridgwater, England, United Kingdom 4 days ago
Yeovil, England, United Kingdom 7 hours ago
Bridgwater, England, United Kingdom 22 hours ago
Seaton, England, United Kingdom 6 days ago
Blandford Forum, England, United Kingdom 1 week ago
Weymouth, England, United Kingdom 4 weeks ago
Frome, England, United Kingdom 5 days ago
Bridgwater, England, United Kingdom 2 weeks ago
Bridgwater, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Advisor - Evenings employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Evenings
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Understanding their offerings will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle various customer inquiries or complaints, as this will prepare you for the types of situations you might face in the role.
✨Tip Number 3
Showcase your teamwork skills during any interactions. Emphasise your ability to work collaboratively, as this is crucial for creating a positive team environment at Screwfix.
✨Tip Number 4
Be ready to discuss your previous customer service experience. Highlight specific examples where you exceeded customer expectations or resolved issues effectively, as this will demonstrate your capability for the role.
We think you need these skills to ace Customer Service Advisor - Evenings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a contact centre environment. Use specific examples that demonstrate your ability to exceed customer expectations and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how your skills align with the key responsibilities of the role, such as taking ownership of customer queries and maximising sales opportunities.
Showcase Relevant Skills: Emphasise your problem-solving abilities and your proficiency with Microsoft Office applications. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Highlight Teamwork Experience: Since teamwork is essential for this role, include examples of how you've successfully collaborated with others in a professional setting. This will show that you can contribute to a positive team environment at Screwfix.
How to prepare for a job interview at Screwfix
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Screwfix values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively resolved customer issues in the past. Highlight your ability to balance customer needs with business objectives, showcasing your decision-making skills in challenging situations.
✨Familiarise Yourself with Screwfix
Research Screwfix and its services before the interview. Understanding their products, customer base, and recent developments will show your genuine interest in the company and help you answer questions more effectively.
✨Practice Effective Communication
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your empathy and problem-solving abilities.
