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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store performance.
- Company: Join Screwfix, a forward-thinking company with a strong community focus.
- Benefits: Enjoy 33 days annual leave, discounts, bonuses, and excellent training opportunities.
- Other info: Be part of a sustainable operation that values diversity and inclusion.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Proven retail leadership experience and a passion for customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Lead from the front. Make an impact. Grow your career. Our City Stores are a unique part of Screwfix - smaller format trade counters with big ambitions and close-knit teams. As a Branch Manager, you will lead a team in a fast-paced, customer-focused environment, where your leadership sets the tone for everything that happens in-store. With a focus on commerciality and leading from the front, you will prioritise doing the right thing to support your team and customers. You will take ownership of digital performance, commercial results, and drive local outreach to build trade relationships and community connections. You will foster strong collaboration within your team and across the wider business to share best practice, solve problems, and maximise opportunities.
What you’ll be doing:
- Lead by example – inspire and motivate your team to deliver outstanding customer service while engaging and motivating colleagues to provide an outstanding customer experience, balancing speed, quality, and digital convenience.
- Create a great store culture – foster an environment where everyone feels valued, included, and motivated to perform at their best.
- Deliver Results – Take ownership of your store’s Key Performance Indicators, Profit and Loss, driving performance across Customer Service, Operational Priorities, and People to drive results and adapt quickly to changing priorities and peak trading times.
- Collaboration – confidently represent your store during high-profile visits and stay curious about the external market and local trends, feeding back insights that help your store, Area, and the wider business adapt and thrive in a competitive City landscape.
- Make it your own - Support multi-skilling so colleagues can flex between counter, picking, delivery support, and local outreach activities to build trade relationships and community connections.
Required Skills & Experience:
- A proven retail leader with strong commercial success.
- Someone who thrives in a dynamic, fast-moving environment.
- A confident communicator who leads from the front.
- Passionate about putting the customer first in every decision.
- A strong people leader who can coach, spot and develop talent and prioritise colleague well-being.
What’s in it for you:
- 33 days annual leave (including Bank Holiday allowance).
- 20% discount at Screwfix and B&Q.
- Annual Bonus Scheme.
- Award-winning pension – up to 14% contribution from Kingfisher.
- Discounted health-care and life cover.
- Share Save Scheme.
- Excellent training and development to help you grow your career.
We are committed to running our operations sustainably and supporting our customers to make sustainable choices. We want every colleague to feel involved and to champion sustainability in their area, ensuring that sustainability is at the heart of how we work. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Branch Manager - City Store employer: Screwfix
Contact Detail:
Screwfix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - City Store
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate your experience and how you can inspire others.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Screwfix family!
We think you need these skills to ace Branch Manager - City Store
Some tips for your application 🫡
Show Your Leadership Skills: As a Branch Manager, we want to see how you lead from the front. Share examples of how you've inspired and motivated your team in previous roles. Highlight your ability to create a positive store culture and deliver outstanding customer service.
Be Commercially Savvy: We’re looking for someone with a strong commercial mindset. Make sure to mention any experience you have with managing KPIs, P&L, or driving performance. Show us how you’ve adapted to changing priorities and peak trading times in the past.
Communicate Confidently: Communication is key in this role! Use your application to demonstrate your confident communication style. Whether it’s leading a team or representing your store during high-profile visits, let us know how you’ve effectively engaged with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Screwfix
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the specific City Store you’re applying for. Understand its unique offerings, customer base, and any recent news or changes. This will show your genuine interest and help you discuss how you can contribute to its success.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and motivate teams. Share specific examples of how you've fostered a positive store culture or improved team performance in previous roles. This is your chance to demonstrate that you lead from the front!
✨Emphasise Customer Focus
Since the role prioritises customer service, think of examples where you’ve put customers first. Discuss how you’ve handled challenging situations or improved customer experiences. This will highlight your commitment to delivering outstanding service.
✨Prepare for Scenario Questions
Expect questions about how you would handle various scenarios, such as peak trading times or team conflicts. Practise your responses to these types of questions, focusing on collaboration and problem-solving. This will help you convey your ability to adapt and thrive in a fast-paced environment.