Commercial Transformation Manager in Yeovil

What you'll be doing:

• Turning commercial strategy into clear frameworks, playbooks and ways of working that teams can apply day-to-day.
• Driving alignment across categories, channels and fulfilment routes to ensure Commercial operates as one system.
• Clarifying decision rights, ownership and trade-offs to enable faster, better decision-making.
• Working with senior stakeholders to challenge, simplify and improve how commercial decisions are made.
• Identifying friction, duplication or inconsistency in current processes and designing better approaches.
• Embedding new ways of working into the business to ensure they are practical, scalable and adopted.
• Supporting commercial transformation by connecting strategy, governance and execution.

We're looking for a Commercial Operating System Manager to play a key role in shaping how Commercial works across Screwfix. This role is responsible for embedding our commercial operating system into day-to-day ways of working, ensuring our principles, decision frameworks and governance are applied consistently across categories, channels and fulfilment models.

Qualifications:

• Strong commercial experience within a retail, marketplace, or multi‑channel environment, with exposure to multiple fulfilment models or routes to market.
• Experience translating strategy or principles into practical frameworks, ways of working, or governance that teams can apply day-to-day.
• Proven ability to work across functions and manage complex stakeholder relationships, influencing outcomes without relying on formal authority.
• Demonstrated capability in simplifying complexity, identifying inconsistency or duplication, and designing pragmatic solutions.
• Comfortable operating in ambiguous and evolving environments, bringing structure, clarity and pace to problem solving.
• Experience supporting or embedding change into business‑as‑usual operations, rather than running standalone programmes.
• Strong analytical and problem‑solving skills, able to turn insight into clear options and recommendations.

Why this role matters:

This role sits at the heart of commercial transformation. You'll help create the structure that allows the business to grow at pace, operate with clarity, and make confident decisions across an increasingly complex retail environment. It's an opportunity to shape how Commercial works – not just what it delivers.

Benefits:

• Discretionary annual bonus up to 20%.
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly).
• Hybrid working with up to 2 days working from home.
• Flexible start and end times around core working hours.
• Buy More Holiday – eligible colleagues can boost their holiday allowance by up to one extra week.
• EV Car Scheme in partnership with Tusker – eligible colleagues can lease a brand‑new or pre‑loved electric vehicle.
• Up to 14% employer pension contributions.
• Life cover up to 4× your salary.
• Health cash plan and discounted gym memberships (up to 25% savings).
• 20% discount at Screwfix and B&Q, access to the Kingfisher Share Scheme.
• Colleague support fund.
• Exclusive offers and discounts via our Hapi app.
• Cycle‑to‑work scheme and savings on bikes.
• Career progression and development programmes.
• Coaching and mentoring to help you thrive.
• Access to wellbeing resourcing including PepTalk.
• Support networks available.

Recruitment Process:

We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a call or Teams video for an informal chat about the role, and to see if we're a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available for any queries you may have. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix:

We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are the ones where everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone. Please let us know if you need any additional support or adjustments when it comes to your application.