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- Tasks: Deliver top-notch customer service via calls, emails, and WhatsApp.
- Company: Leading trade retailer in Yeovil with a focus on customer satisfaction.
- Benefits: Permanent full-time role with a supportive team environment.
- Other info: Monday to Friday shifts in a dynamic contact centre.
- Why this job: Be the face of the company and make a real difference for customers.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 30000 - 42000 £ per year.
A leading trade retailer in Yeovil is seeking a Customer Service Advisor to deliver excellent service across calls, emails, and WhatsApp. This permanent full-time role requires strong communication skills and experience in customer service. As an ambassador for the business, you'll support various customer groups, ensuring a world-class experience. The position is located in the contact center with a shift pattern Monday to Friday.
Multi-Channel Customer Care Advisor for Trade Pros in Yeovil employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Channel Customer Care Advisor for Trade Pros in Yeovil
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers via calls, emails, and WhatsApp, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. So, don’t miss out!
We think you need these skills to ace Multi-Channel Customer Care Advisor for Trade Pros in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about delivering excellent service, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can connect with customers effectively.
Tailor Your Experience: We want to see how your previous customer service experience aligns with the role. Be specific about your past roles and how they’ve prepared you to be an ambassador for our business. Don’t just list duties; share achievements!
Be Personable: Remember, we’re looking for someone who can create a world-class experience for our customers. Inject a bit of your personality into your application. Let us know what makes you unique and how you can bring that to our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult customers in the past and what strategies you used to ensure a positive outcome.
✨Familiarise Yourself with Multi-Channel Communication
Since this role involves calls, emails, and WhatsApp, make sure you understand the nuances of each channel. Prepare examples of how you've successfully communicated across different platforms to showcase your versatility.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you resolved customer issues effectively. Highlight your ability to think on your feet and provide solutions that enhance the customer experience, as this is key for the role.
✨Research the Company Culture
Get to know the trade retailer's values and mission. During the interview, align your answers with their culture to demonstrate that you’re not just a fit for the role, but also for the company as a whole.