CRM Lifecycle Manager (12 month FTC) in Yeovil

Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Salary: Competitive

Contract: Fixed Term/Secondment (37.5 hours) - Fixed

Every customer journey tells a story. The question is, are we telling it well enough, often enough, and at the right moments? At Screwfix, CRM isn’t just about campaigns. It’s about building intelligent, automated experiences that respond to what our customers actually do, not just what we want to say to them. We’re looking for a CRM Lifecycle Manager to own and evolve our customer lifecycle strategy on a 12-month fixed term contract. Someone who can turn insight into action, bring structure to complexity, and create personalised journeys that genuinely improve engagement, retention and long‑term value. This is a role for someone who wants to move beyond campaign execution and take real ownership of how lifecycle marketing drives customer value at scale.

Responsibilities:

• Own and evolve our customer lifecycle strategy on a fixed‑term contract.
• Turn insight into action.
• Bring structure to complexity.
• Create personalised journeys that genuinely improve engagement, retention and long‑term value.

Benefits:

• Discretionary annual bonus up to 20%.
• 33 days holiday (including bank holidays, 5 of which can be taken flexibly).
• Hybrid working with up to 2 days working from home.
• Flexible start and end times around core working hours.
• Buy More Holiday – eligible colleagues can boost their holiday allowance by up to one extra week.
• EV Car Scheme in partnership with Tusker – eligible colleagues can lease a brand‑new or pre‑loved electric vehicle.
• Up to 14% employer pension contributions.
• Life cover up to 4× your salary.
• Health cash plan and discounted gym memberships (up to 25% savings).
• 20% discount at Screwfix and B&Q.
• Cycle to Work scheme – savings of up to 25‑39% on bikes and accessories.
• High Street Shopping discounts – savings at major high street retailers.
• Share Plans – become a Kingfisher shareholder with a variety of options.
• Health Cover – medical, dental, acupuncture etc.; customizable health plan with claimback.
• Long Service Awards – extra pay, bonus holiday days and tangible rewards for career milestones.
• Pension – award‑winning plan, choose your contribution amount and receive up to 14% monthly match.
• Life Cover – up to 4× salary through Death in Service payment.
• Retail Trust – free wellbeing resources and confidential counselling services.
• Mind Training – support and tools for mental health.
• Screwfix Community – stay connected and access resources no matter where you work.
• Self‑Development – learning tools such as LinkedIn Learning.
• Enhanced Family Leave – inclusive policy with competitive pay terms above statutory requirements.
• Training programmes – learning modules and open development program for career progression.
• Open Development Programme – cross‑department growth and leadership skill development.