At a Glance
- Tasks: Support the Retail Branch Manager and ensure excellent customer service.
- Company: Join Screwfix, a leading retailer with over 1000 stores.
- Benefits: Competitive salary, 28 days leave, discounts, and an annual bonus.
- Other info: Flexible hours, excellent training, and a commitment to sustainability.
- Why this job: Step up your career while making a real impact in a fun environment.
- Qualifications: Management experience and a passion for customer satisfaction.
The predicted salary is between 22950 - 28050 £ per year.
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 1000+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
This is your chance to step up. Supporting the Retail Branch Manager, you’ll make sure our customers are the heart of everything we do. You’re always looking for ways to improve what we do and how we do it, knowing that small differences can make a big impact. And with the help of our excellent training programmes and varied shift patterns to support your development, you’ll be on the right track for a promising career with us!
At Screwfix we champion a healthy work/life balance and encourage part-time applications, working a minimum of 22.5 hours over 3 days.
Responsibilities
- Store standards – alongside the retail Branch Manager, you’ll make sure everything runs smoothly, from front of house to the warehouse. Rolling up your sleeves to keep standards high.
- Inspire your team – you’ll be hands on and lead by example, motivating your team to give a great customer experience.
- Store management – budgets, Rota’s and Payroll, P&L analysis, managing stock and improving profits are all part of your role.
Qualifications
- You are experienced in management and wanting to take your career to the next level.
- Instinctive in knowing what our customers want, you go all out to deliver.
- Extremely driven, leading you to hit targets and inspire those around you.
- Inquisitive, ever-questioning and ever-improving.
- Passionate about our business.
- Friendly, flexible, reliable & honest.
What's in it for me?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for bank holidays) increasing with length of service to 33 days.
- 20% discount with Screwfix and B&Q.
- Annual bonus scheme.
- Award winning pension - up to 14% contribution from Kingfisher!
- Discounted healthcare and life cover.
- Share Save Scheme.
- We’ll also help you be the best you can be, with excellent training and ongoing development!
Sustainability at Screwfix
We are committed to running our operations sustainably and supporting our customers to make sustainable choices. We want every colleague to feel involved and to champion sustainability in their area, ensuring that sustainability is at the heart of how we work.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com.
Assistant Manager in Tamworth employer: Screwfix Direct Ltd
Screwfix Direct Ltd. is an excellent employer that prioritises employee growth and work-life balance, making it an ideal place for those looking to thrive in a retail environment. With a strong emphasis on training and career progression, employees benefit from competitive pay, generous leave, and comprehensive healthcare options, all while being part of a dynamic team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Tamworth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Screwfix Direct Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Screwfix Direct Ltd!
We think you need these skills to ace Assistant Manager in Tamworth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Screwfix Direct Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Screwfix Direct Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Screwfix Direct Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Screwfix Direct Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
