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- Tasks: Lead a dynamic team, ensuring top-notch customer service and store standards.
- Company: Join Screwfix, a fun and supportive retail environment with growth opportunities.
- Benefits: Enjoy competitive pay, 28 days holiday, and discounts at Screwfix and B&Q.
- Why this job: Kickstart your career in retail with excellent training and a clear path to management.
- Qualifications: Experience in retail supervision and a passion for customer service.
- Other info: Be part of an inclusive culture that celebrates diversity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment. Great at giving amazing customer service, and able to translate that into sales. Inquisitive, ever-questioning and ever-improving. Passionate about our business. Friendly, flexible, reliable, honest and like to work hard!
WHAT’S IN IT FOR YOU?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- We’ll also help you be the best you can be, with excellent training and ongoing development.
Training programmes
- First Steps to Management: A 16-week programme open to Service Assistants looking to make the first step into management.
- Power Up to Trade+: A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2.
- Trade Up to Branch Manager: Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store.
- Learning for Life: Opportunity to learn wider life skills to help you succeed in areas outside of work.
Be yourself at Screwfix
We all do better when we’re celebrated for who we are. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace.
Applying online is simple.
Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Supervisor in Sutton Coldfield employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor in Sutton Coldfield
✨Tip Number 1
Get to know the company! Before your interview, take a stroll through your local Screwfix store. Familiarise yourself with the products and the vibe. It’ll show you’re genuinely interested and ready to lead by example.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences. We all have stories to tell, so make sure yours highlight your customer service skills and team leadership.
✨Tip Number 3
Be yourself! At Screwfix, we value authenticity. Don’t be afraid to let your personality shine through during the interview. Show us how your friendly, flexible, and reliable nature can contribute to our fun team culture.
✨Tip Number 4
Apply through our website! It’s super easy to upload your CV and complete your application. Plus, it shows you’re tech-savvy and ready to embrace our training programmes. Let’s get you on the right track for a promising career with us!
We think you need these skills to ace Retail Supervisor in Sutton Coldfield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re passionate about retail.
Tailor Your CV: Make sure your CV is tailored to the Retail Supervisor role. Highlight your experience in leading teams and providing excellent customer service. We love seeing how your skills match up with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what’s important. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company Inside Out
Before your interview, take some time to really understand Screwfix. Visit a local store if you can, and get a feel for the environment. Familiarise yourself with their products, services, and values. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you've successfully managed a team in the past, handled conflicts, or motivated others. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Since customer service is at the heart of this role, think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories during your interview, highlighting your ability to understand customer needs and translate that into sales.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training programmes mentioned in the job description or how success is measured for a Retail Supervisor. It’s a great way to demonstrate your enthusiasm and commitment.
