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- Tasks: Deliver exceptional customer service and support store operations.
- Company: Join Screwfix, the go-to for tradespeople with a vibrant team culture.
- Benefits: Enjoy discounts, health perks, and a competitive pension plan.
- Other info: Great training programmes and clear paths for career advancement.
- Why this job: Be part of a dynamic team that values your growth and well-being.
- Qualifications: No specific experience needed, just a passion for helping customers.
The predicted salary is between 20000 - 25000 £ per year.
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll have a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
Benefits include:
- Cycle to work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
- Share Plans: Become a Kingfisher shareholder with a variety of schemes to choose from.
- Health and Wellbeing: Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
- Simply Health: From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
- Long Service Awards: From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards.
- Pension: With our award‑winning pension plan, you choose your contribution amount and we add as much as 14% per month.
- Life Cover: If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.
- Retail Trust: Look after your mental health with free wellbeing resources, including a confidential counselling service.
- Screwfix and B&Q Discounts: As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
- Mind Training: We’ve partnered with Mind, the UK’s leading mental health charity, to give our colleagues the support and tools needed to look after their mental health.
- Screwfix Community: Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access resources you need.
- Self-Development: Whether you want to advance your job‑related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
- Enhanced Family Leave: Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
- Training programmes: We’re growing, and we want our people to grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills.
- First Steps to Management: This 16 week programme is open to Service Assistants looking to make the first step into management.
- Power Up to Trade+: A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2.
- Trade Up to Branch Manager: Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store.
- Learning for Life: At Screwfix, we believe that opportunity should always be open to all.
Retail Assistant in Stoke-on-Trent employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Screwfix. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Retail Assistant, you'll be at the forefront of customer interactions. Think about how you can provide excellent service and maybe even role-play some scenarios with a friend to get comfortable.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are ready to represent Screwfix well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're tech-savvy and ready to embrace our digital services!
We think you need these skills to ace Retail Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about joining our team at Screwfix.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure to proofread for any typos – first impressions count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to research Screwfix. Understand their values, products, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Customer Service Focus
As a Retail Assistant, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Be ready to discuss how you would approach different customer scenarios, as this will demonstrate your suitability for the role.
✨Show Your Team Spirit
Screwfix values teamwork, so be prepared to talk about your experiences working in a team. Highlight how you contribute to a positive work environment and how you support your colleagues. This will show that you’re not just focused on individual success but also on helping the team thrive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, career progression opportunities, or the company culture. This shows that you’re serious about your future with Screwfix and are eager to learn more about how you can grow within the company.