Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own and evolve our customer lifecycle strategy to enhance engagement and retention.
- Company: Join Screwfix, a leader in innovative customer experiences.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Other info: Access to professional development and wellbeing resources.
- Why this job: Make a real impact on customer journeys and drive value at scale.
- Qualifications: Experience in CRM and a passion for customer engagement.
The predicted salary is between 35000 - 42000 £ per year.
Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
Salary: Competitive
Contract: Fixed Term/Secondment (37.5 hours) - Fixed
Every customer journey tells a story. The question is, are we telling it well enough, often enough, and at the right moments? At Screwfix, CRM isn’t just about campaigns. It’s about building intelligent, automated experiences that respond to what our customers actually do, not just what we want to say to them. We’re looking for a CRM Lifecycle Manager to own and evolve our customer lifecycle strategy on a 12-month fixed term contract. Someone who can turn insight into action, bring structure to complexity, and create personalised journeys that genuinely improve engagement, retention and long‑term value. This is a role for someone who wants to move beyond campaign execution and take real ownership of how lifecycle marketing drives customer value at scale.
Responsibilities
- Own and evolve our customer lifecycle strategy on a fixed‑term contract.
- Turn insight into action.
- Bring structure to complexity.
- Create personalised journeys that genuinely improve engagement, retention and long‑term value.
Benefits
- Discretionary annual bonus up to 20%.
- 33 days holiday (including bank holidays, 5 of which can be taken flexibly).
- Hybrid working with up to 2 days working from home.
- Flexible start and end times around core working hours.
- Buy More Holiday – eligible colleagues can boost their holiday allowance by up to one extra week.
- EV Car Scheme in partnership with Tusker – eligible colleagues can lease a brand‑new or pre‑loved electric vehicle.
- Up to 14% employer pension contributions.
- Life cover up to 4× your salary.
- Health cash plan and discounted gym memberships (up to 25% savings).
- 20% discount at Screwfix and a customizable health plan with claimback.
- Long Service Awards – extra pay, bonus holiday days and tangible rewards for career milestones.
- Pension – award‑winning plan, choose your contribution amount and receive up to 14% monthly match.
- Life Cover – up to 4× salary through Death in Service payment.
- Retail Trust – free wellbeing resources and confidential counselling services.
- Mind Training – support and tools for mental health.
- Screwfix Community – stay connected and access resources no matter where you work.
- Self‑Development – learning tools such as LinkedIn Learning.
- Enhanced Family Leave – inclusive policy with competitive pay terms above statutory requirements.
- Training programmes – learning modules and open development program for career progression.
- Open Development Programme – cross‑department growth and leadership skill development.
CRM Lifecycle Manager (12 month FTC) in Somerset employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Lifecycle Manager (12 month FTC) in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer lifecycle strategy and think about how your skills can enhance their approach. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your experience and ideas, the better you'll come across in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CRM Lifecycle Manager (12 month FTC) in Somerset
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Lifecycle Manager role. Highlight your experience in customer lifecycle strategies and how you've turned insights into actionable plans. We want to see how you can bring structure to complexity!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved engagement or retention in previous roles. This will help us understand the impact you've made and how you can contribute to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is passionate about CRM and can genuinely connect with our customers. Share your thoughts on what makes a great customer journey and how you would approach it.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Screwfix Direct Ltd
✨Know Your Customer Lifecycle
Before the interview, dive deep into understanding customer lifecycle strategies. Familiarise yourself with how different touchpoints can enhance customer engagement and retention. Be ready to discuss specific examples of how you've turned insights into actionable strategies in your previous roles.
✨Showcase Your Analytical Skills
This role is all about turning insight into action, so be prepared to demonstrate your analytical prowess. Bring examples of how you've used data to inform decisions or improve processes. Highlight any tools or methodologies you’ve used to analyse customer behaviour and how that led to successful outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex situations you've faced in previous roles and how you structured your approach to resolve them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Personalisation Strategies
Personalisation is key in this role, so come armed with ideas on how to create tailored customer journeys. Discuss any past experiences where you successfully implemented personalisation strategies and the impact they had on customer engagement and long-term value.