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- Tasks: Lead a dynamic team, assist customers, and maintain high standards in our Loughton store.
- Company: Join Screwfix, a leading retailer known for its commitment to quality and customer service.
- Benefits: Enjoy flexible hours, discounts, gym memberships, and a robust pension plan.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous supervisory or team leader experience is essential; enthusiasm and a customer-first mindset are key.
- Other info: Be part of an inclusive workplace that celebrates diversity and encourages personal development.
- Unit 9 Prospect Business Park, Langston Road, Loughton, IG10 3TR
- Upto £14.79 per hour
- Permanent Part Time (28.5 hours) – Permanent
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Hours to be worked flexibly across Monday to Sunday on a rota basis, with early mornings and late evenings included
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Key responsibilities
WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required skills & experience
YOU ARE…
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
WHAT’S IN IT FOR YOU?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development.
To find out more about us, please email careers@screwfix.com for any queries
Follow us and find out more on our LinkedIn, Instagram & Twitter pages
Apply now! – Upload your CV and complete your application
*Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
Cycle to work
Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
Simply Health
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
Long Service Awards
From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.
Pension
With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.
Life Cover
If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Look after your mental health with free wellbeing resources, including a confidential counselling service.
Screwfix and B&Q Discounts
As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
Mind Training
We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.
Screwfix Community
Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Self-Development
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
Enhanced Family Leave
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
Training programmes
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
First Steps to Management
This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.
Power Up to Trade+
Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.
Trade Up to Branch Manager
Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.
Learning for Life
At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.
“You get a different range of tasks every day. One day doing delivery, the next serving customers.”
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress”
Be yourselfat Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \’Us\’, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
- Unit 9 Prospect Business Park, Langston Road, Loughton, IG10 3TR
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Retail Supervisor employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Understanding the range of tools and materials they offer will not only help you in your role but also impress during your interview when discussing how you can assist customers.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will demonstrate your capability to lead by example, which is crucial for a Retail Supervisor.
✨Tip Number 3
Visit your local Screwfix store before the interview. Engaging with staff and observing the store operations will give you valuable insights and talking points that can set you apart from other candidates.
✨Tip Number 4
Prepare for competency-based questions by reflecting on your past experiences. Think about specific situations where you demonstrated customer service excellence or improved team performance, as these are likely to come up during the interview.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision or team leadership. Use specific examples that demonstrate your ability to lead a team and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Screwfix's values. Mention how your skills align with the job requirements and express your enthusiasm for the role.
Prepare for Competency-Based Questions: Anticipate the types of competency-based questions you might face during the interview. Think of examples from your past experiences that demonstrate your leadership, problem-solving, and customer service skills.
Research Screwfix: Familiarise yourself with Screwfix's products, services, and company culture. This knowledge will help you answer questions more effectively and show your genuine interest in the company during the interview.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to read up on Screwfix and its values. Understanding their commitment to customer service and employee development will help you align your answers with what they are looking for.
✨Prepare for Competency Questions
Expect competency-based questions that assess your leadership and customer service skills. Think of specific examples from your past experiences where you demonstrated these qualities, as this will show you can lead by example.
✨Show Enthusiasm for the Role
Express genuine interest in the Retail Supervisor position. Talk about why you want to work at Screwfix and how you can contribute to the team. Your enthusiasm can set you apart from other candidates.
✨Dress Appropriately
Even if the interview is over video chat or phone, dressing smartly can boost your confidence. It shows professionalism and respect for the opportunity, which is important in a customer-facing role.
