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- Tasks: Lead a dynamic retail team, ensuring top-notch customer service and high standards.
- Company: Join Screwfix, a leading retailer with a vibrant and inclusive culture.
- Benefits: Earn up to ÂŁ13.64/hour, enjoy discounts, and access health and wellness perks.
- Why this job: Kickstart your career with excellent training and growth opportunities in retail management.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Flexible shifts and a supportive environment to help you thrive.
- Upto ÂŁ13.64 per hour
- Permanent Part Time (24 hours) – Permanent
Youâll be a vital part of the team, getting stuck in and leading by example. Whether youâre front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, youâll be on the right track for a promising career with us!
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
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Cycle to work
Whether youâre a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
Simply Health
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
Long Service Awards
From extra pay to bonus holiday days, weâll celebrate your milestones with tangible rewards. Itâs our way of thanking you for building a career with us.
Pension
With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.
Life Cover
If you opt into our pension scheme, youâll receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Look after your mental health with free wellbeing resources, including a confidential counselling service.
Screwfix and B&Q Discounts
As a member of the Kingfisher group, youâll enjoy 20% off all B&Q and Screwfix products.
Mind Training
Weâve partnered with Mind, the UKâs leading mental health charity, to our colleagues the support and tools needed to look after your mental health.
Screwfix Community
Whether youâre working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Self-Development
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
Enhanced Family Leave
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
Training programmes
Weâre growing, and we want our people grow with us. Thatâs why we pull out all the stops to make sure our people continue to learn and develop new skills. Itâs all about giving you the tools to build a career thatâs right for you.
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First Steps to Management
This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.
Power Up to Trade+
Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.
Trade Up to Branch Manager
Over 15 months, youâll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, youâll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.
Learning for Life
At Screwfix, we believe that opportunity should always be open to all. So whatever business level youâre at, you can learn wider life skills to help you succeed in areas outside of work. Weâve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.
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âYou get a different range of tasks every day. One day doing delivery, the next serving customers.â
âYou get a different range of tasks every day. One day doing delivery, the next serving customers.â Joshy Phillips | Service Assistant
âMy day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.â
âMy day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.â Thiago | Trade Counter Assistant
âThe supervisor position is a really good opportunity to learn and progressâ
Be yourselfat Screwfix
We all do better when weâre celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \’Us\’, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, âUsâ is comprised and led by true Ambassadors for Diversity & Inclusion. Itâs an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Applying online is simple. Fill in some basic details and upload your most recent CV. If youâre applying for a S.A. youâll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role youâve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think weâre a good match, weâll make you an official offer. Once youâve accepted and weâve completed the pre-employment checks, youâll receive your shiny new contract.
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Retail Supervisor employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Retail Supervisor
â¨Tip Number 1
Get to know the company! Before your interview, take a stroll through your local Screwfix store. Familiarise yourself with the products and the vibe. Itâll show youâre genuinely interested and ready to jump in.
â¨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences. We all have stories to tell, so make sure yours highlight your leadership skills and customer focus.
â¨Tip Number 3
Be yourself! Screwfix values authenticity, so donât be afraid to let your personality shine through during the interview. Show them who you are and how you can contribute to their inclusive culture.
â¨Tip Number 4
Apply through our website! Itâs super easy and ensures your application gets to the right people. Plus, youâll find all the info you need about the role and the perks that come with it!
We think you need these skills to ace Retail Supervisor
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your CV: Make sure to tailor your CV to the Retail Supervisor role. Highlight relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures youâre considered for the role. Plus, itâs super straightforward â just fill in your details and upload your CV!
How to prepare for a job interview at Screwfix Direct Ltd
â¨Know the Company Inside Out
Before your interview, take some time to really understand Screwfix and its values. Visit a local Trade Counter if you can, and get a feel for the environment. This will not only help you answer questions but also show your genuine interest in the company.
â¨Prepare for Competency Questions
Expect competency-based questions that focus on your past experiences. Think of specific examples where you've demonstrated leadership, teamwork, or problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
â¨Showcase Your Customer Service Skills
As a Retail Supervisor, customer service is key. Be ready to discuss how you've handled difficult customers or situations in the past. Highlight your ability to lead by example and ensure customer satisfaction, as this aligns with what they value at Screwfix.
â¨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the team culture, training programmes, or growth opportunities within the company. This shows you're serious about your future with them and helps you gauge if it's the right fit for you.
