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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and high standards in-store and in the warehouse.
- Company: Join Screwfix, a leading retailer known for its inclusive culture and commitment to employee development.
- Benefits: Enjoy discounts, wellness perks, and opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team with varied tasks and a supportive environment that values your individuality.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible shifts available, perfect for students balancing work and studies.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With our training programmes and varied shift patterns, you’ll be on the right track for a promising career with us!
Responsibilities
- Provide excellent customer service both at the front of house and in the warehouse, maintaining high standards at all times.
- Lead by example and support the team to ensure a positive customer experience.
Hours
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
01 / 14
Benefits and development
- Cycle to work: savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: discounts at Screwfix, B&Q and other major retailers.
- Share Plans: option to become a Kingfisher shareholder with various schemes.
- Wellbeing: 20% off Nuffield Gym membership, Health MOT and a free 7-day pass.
- Simply Health: customise your health plan and claim back money for treatments.
- Long Service Awards: rewards for milestone service including extra pay and bonus holiday days.
- Pension: contribute and receive up to 14% added per month.
- Life Cover: Death in Service payment up to 4x annual salary (with pension).
- Retail Trust: free wellbeing resources including confidential counselling.
- Screwfix and B&Q Discounts: 20% off products as a Kingfisher group member.
- Mind Training: mental health support and tools through Mind partnership.
- Screwfix Community: access resources and stay connected with colleagues.
- Self-Development: learning tools (e.g., LinkedIn Learning) to develop job-related skills.
- Enhanced Family Leave: inclusive, competitive pay terms beyond statutory requirements.
Training programmes
- First Steps to Management: 16-week programme for Service Assistants aiming for a Trade Counter Supervisor role.
- Power Up to Trade+: 12-15 month programme with a Level 2 Trade Supplier Apprenticeship to become a Trade+ Sales Supervisor.
- Trade Up to Branch Manager: 15-month programme to achieve a Level 4 Retail Manager Apprenticeship and leadership skills.
- Learning for Life: wider life skills including Maths and English coaching through Skills Forward.
Learning and culture
- Be yourself at Screwfix: inclusive culture with Employee Inclusion Network and support for diversity.
Testimonials
“You get a different range of tasks every day. One day doing delivery, the next serving customers.”
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
Application process
Applying online is simple. Fill in basic details and upload your CV. If applying for a S.A., complete a Situational Judgement Test.
Interview
Interviews may be conducted by phone or video, followed by an in-store visit to meet the team and complete competency-based questions.
Offer
If we’re a good match, we will extend an offer. After pre-employment checks, you will receive your contract.
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Retail Supervisor employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during the interview, showcasing that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss your previous experience in retail and how it relates to the responsibilities of a Retail Supervisor. Think of specific examples where you've led a team or improved customer service, as these will resonate well with us.
✨Tip Number 3
Practice common interview questions related to leadership and customer service. Being able to articulate your thoughts clearly will demonstrate your communication skills, which are crucial for this role.
✨Tip Number 4
Show enthusiasm for the training programmes we offer. Expressing your eagerness to develop your skills and advance within the company can set you apart from other candidates.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Retail Supervisor. Tailor your application to highlight relevant experiences that demonstrate your ability to provide excellent customer service and lead a team.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous retail experience, leadership skills, and any relevant training programmes you have completed. Use bullet points for clarity and focus on achievements that relate to customer service and team support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have led by example in previous positions and how you can contribute to maintaining high standards in both customer service and warehouse operations.
Prepare for the Interview: If selected for an interview, prepare by thinking about competency-based questions related to customer service and team leadership. Be ready to discuss scenarios where you successfully handled challenges in a retail environment.
How to prepare for a job interview at Screwfix Direct Ltd
✨Showcase Your Customer Service Skills
As a Retail Supervisor, customer service is key. Be prepared to share specific examples of how you've provided excellent service in the past, whether at the front of house or behind the scenes.
✨Demonstrate Leadership Qualities
Since you'll be leading by example, highlight your leadership experiences. Discuss how you've motivated a team or resolved conflicts to ensure a positive customer experience.
✨Familiarise Yourself with the Company Culture
Research the company's values and culture, especially their commitment to inclusivity and employee support. This will help you align your answers with what they value in their employees.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and adaptability.
