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For Companies At a Glance
- Tasks: Lead a team, assist customers, and maintain store standards.
- Company: Join Screwfix, a growing company known for support and fun.
- Benefits: Enjoy competitive salary, 28-33 days leave, discounts, and pension scheme.
- Why this job: Great opportunity for career growth with excellent training and a fun team culture.
- Qualifications: Experience in supervision, strong customer service skills, and a passion for improvement.
- Other info: Flexible shifts and a commitment to equal opportunities.
The predicted salary is between 21600 - 36000 £ per year.
Overview
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Hours to be worked flexibly across Monday to Sunday on a rota basis, with early mornings and late evenings included
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Responsibilities
WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
Qualifications
YOU ARE…
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
- Great at giving amazing customer service, and able to translate that into sales
- Inquisitive, ever-questioning and ever-improving
- Passionate about our business
- Friendly, flexible, reliable, honest and like to work hard!
WHAT’S IN IT FOR YOU?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme – up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- We’ll also help you be the best you can be, with excellent training and ongoing development.
To find out more about us, please email careers@screwfix.com for any queries
Follow us and find out more on our LinkedIn, Instagram & Twitter pages
Apply now! – Upload your CV and complete your application
*Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
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Retail Supervisor employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with the company culture and values at Screwfix. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led a team in a retail environment. Highlight your ability to manage stock, handle customer queries, and maintain store standards, as these are key responsibilities of the Retail Supervisor role.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to enhance customer experiences. This will be crucial since the role emphasises providing amazing service and translating that into sales.
✨Tip Number 4
Engage with Screwfix on social media platforms like LinkedIn, Instagram, and Twitter. This not only shows your interest in the company but also helps you stay updated on their latest news and initiatives, which can be beneficial during interviews.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Retail Supervisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your supervisory experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've successfully led a team or improved store standards in previous roles. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Screwfix Direct Ltd
✨Show Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. During the interview, share examples of how you've successfully managed a team in the past. Highlight your ability to motivate others and set a positive example.
✨Demonstrate Customer Focus
Since customer service is key in this role, prepare to discuss specific instances where you provided exceptional service. Show that you understand customer needs and can translate that into sales.
✨Know the Company and Its Values
Research Screwfix and its values before the interview. Be ready to explain why you want to work there and how your personal values align with theirs. This shows genuine interest and commitment.
✨Prepare for Situational Questions
Expect questions about how you'd handle various scenarios, such as managing stock or resolving customer complaints. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers.
