Retail Supervisor

Retail Supervisor

Market Harborough Full-Time 24000 - 36000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team, assist customers, and maintain high standards in a fast-paced retail environment.
  • Company: Join Screwfix, a leading retailer known for its inclusive culture and commitment to employee development.
  • Benefits: Enjoy discounts, flexible shifts, wellness resources, and a robust pension plan.
  • Why this job: This role offers diverse tasks, excellent training, and a clear path for career progression.
  • Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
  • Other info: Embrace a supportive workplace that values diversity and personal growth.

The predicted salary is between 24000 - 36000 ÂŁ per year.

  • Rockingham Industrial Estate, Rockingham Road, Market Harborough, LE16 7BA

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday – Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

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Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

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First Steps to Management

This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.

Power Up to Trade+

Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.

Trade Up to Branch Manager

Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.

Learning for Life

At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.

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“You get a different range of tasks every day. One day doing delivery, the next serving customers.”

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress”

Be yourselfat Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \’Us\’, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.

  • Rockingham Industrial Estate, Rockingham Road, Market Harborough, LE16 7BA

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Retail Supervisor employer: Screwfix Direct Ltd

At Screwfix, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. Located in the heart of Market Harborough, our team enjoys a range of benefits including generous discounts, comprehensive training programmes, and a commitment to mental health support, all designed to foster a rewarding career path. With flexible shift patterns and opportunities for advancement, we empower our employees to thrive both personally and professionally.
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Contact Detail:

Screwfix Direct Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Supervisor

✨Tip Number 1

Familiarise yourself with Screwfix's products and services. Understanding the range of items they offer will not only help you in the interview but also show your genuine interest in the role.

✨Tip Number 2

Visit a local Screwfix store before your interview. This will give you insight into the store's operations and customer interactions, which you can reference during your conversation with the hiring team.

✨Tip Number 3

Prepare for competency-based questions by reflecting on your past experiences. Think of specific examples where you've demonstrated leadership, teamwork, and customer service skills, as these are crucial for a Retail Supervisor.

✨Tip Number 4

Show enthusiasm for the training programmes offered by Screwfix. Expressing your eagerness to learn and grow within the company can set you apart from other candidates.

We think you need these skills to ace Retail Supervisor

Leadership Skills
Customer Service Excellence
Team Management
Communication Skills
Problem-Solving Skills
Time Management
Inventory Management
Sales Techniques
Conflict Resolution
Adaptability
Training and Development
Organisational Skills
Attention to Detail
Health and Safety Awareness

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Supervisor position. Understand the key responsibilities and skills required, such as customer service and team leadership.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Retail Supervisor role. Emphasise any previous supervisory or customer service roles, and include specific achievements that demonstrate your leadership abilities.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the company culture at Screwfix. Mention how your values align with theirs and provide examples of how you can contribute to their team.

Prepare for the Interview: Research common competency-based interview questions and prepare your answers. Be ready to discuss your experience in detail, particularly situations where you've demonstrated leadership and problem-solving skills.

How to prepare for a job interview at Screwfix Direct Ltd

✨Know the Company

Before your interview, take some time to read up on Screwfix and their values. Understanding their commitment to customer service and employee development will help you align your answers with what they’re looking for.

✨Prepare for Competency Questions

Expect competency-based questions that assess your leadership skills and customer service experience. Think of specific examples from your past roles where you demonstrated these qualities.

✨Show Enthusiasm for the Role

Express genuine interest in the Retail Supervisor position. Talk about why you want to lead a team and how you can contribute to maintaining high standards in both customer service and warehouse operations.

✨Visit a Local Trade Counter

If possible, visit a local Screwfix Trade Counter before your interview. This will give you firsthand experience of their operations and allow you to ask informed questions during your interview.

Retail Supervisor
Screwfix Direct Ltd
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  • Retail Supervisor

    Market Harborough
    Full-Time
    24000 - 36000 ÂŁ / year (est.)

    Application deadline: 2027-08-19

  • S

    Screwfix Direct Ltd

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