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For Companies At a Glance
- Tasks: Welcome customers, assist with stock, and ensure a fun shopping experience.
- Company: Join Screwfix, a leading retailer known for great service and teamwork.
- Benefits: Enjoy competitive pay, 28 days leave, discounts, and excellent training.
- Why this job: Be part of a supportive team with opportunities for growth and development.
- Qualifications: No retail experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible shifts available, perfect for balancing work with studies.
Overview
At the core of Screwfix, Retail Assistants keep our customers at the heart of everything we do. You’ll deliver genuine service, learn across a wide range of tasks and build a promising career with us.
Key Responsibilities
- Customer service at the till, picking orders, stocking shelves, handling deliveries, and maintaining the store layout.
- Working evenings and weekends with varying shift patterns to support a healthy work‑life balance.
Benefits
- Cycle to Work Scheme – save up to 25‑39% on bikes and accessories.
- Discounts at Screwfix, B&Q and other high‑street retailers.
- Share Plans to become a Kingfisher shareholder.
- Health and wellbeing discounts: 20% off a Nuffield Gym membership, free 7‑day pass, dental and acupuncture coverage through Simply Health.
- Long Service Awards – extra pay and bonus holiday days for milestones.
- Enhanced pension plan: choose your contribution and receive 14% extra per month.
- Life Cover – up to 4× annual salary Death in Service payment.
- Retail Trust wellbeing resources and confidential counselling service.
- Mind Training – support from the UK’s leading mental health charity.
- Screwfix Community – stay connected with colleagues and access resources.
- Self‑Development – access learning tools like LinkedIn Learning.
- Enhanced Family Leave – inclusive leave policy above statutory requirements.
Training & Development
- First Steps to Management – 16‑week programme for Service Assistants moving into Trade Counter Supervisor roles.
- Power Up to Trade+ – 12‑15‑month apprenticeship becoming a Trade+ Sales Supervisor.
- Trade Up to Branch Manager – 15‑month programme leading to Level 4 Retail Manager Apprenticeship.
- Learning for Life – life‑skill courses with Maths and English coaching partnership.
Be Yourself at Screwfix
We celebrate all who are themselves – fostering a warm, inclusive culture where employees can share ideas and thrive.
Interview & Offer
Prepare by reading our careers page, visiting a local Trade Counter, and completing the situational judgement test for Service Assistant roles. Interviews may be on the phone, video call or in‑store.
Successful candidates receive an official offer and, after pre‑employment checks, a new contract.
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Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Understanding the products you’ll be selling will not only boost your confidence but also help you provide better assistance to customers.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or online. Being friendly and approachable can make a lasting impression on hiring managers.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, demonstrating your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Engage with Screwfix on social media platforms like LinkedIn, Instagram, and Twitter. This shows your genuine interest in the company and keeps you updated on their latest news and job openings.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Screwfix is looking for in a Retail Assistant. Highlight key responsibilities and qualifications that resonate with your skills.
Tailor Your CV: Make sure your CV reflects the qualities Screwfix values, such as great customer service and teamwork. Use specific examples from your past experiences that demonstrate these skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Screwfix and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Screwfix Direct Ltd
✨Show Your Customer Service Skills
As a Retail Assistant, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've helped customers in the past, even if it's from a different context. Highlight your positive attitude and willingness to assist.
✨Demonstrate Team Spirit
Screwfix values teamwork, so be ready to discuss your experiences working in a team. Share instances where you collaborated with others to achieve a common goal or how you contributed to a positive team environment.
✨Be Ready to Learn
Since no prior retail experience is required, emphasise your eagerness to learn and adapt. Talk about any training or development you've undertaken in the past and how it has prepared you for this role.
✨Understand the Company Culture
Familiarise yourself with Screwfix's values and culture. Mentioning their commitment to customer service and teamwork during the interview will show that you are aligned with their mission and are genuinely interested in being part of their team.
