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For Companies At a Glance
- Tasks: Engage with customers, provide excellent service, and support store operations.
- Company: Join Screwfix, a leading retailer known for its commitment to customer satisfaction.
- Benefits: Enjoy flexible hours, discounts, gym memberships, and a strong pension plan.
- Why this job: Gain valuable experience, develop skills, and be part of an inclusive team culture.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Opportunities for career progression through various training programmes.
- Upto £12.64 per hour
- Part Time (11.75 – 15.25 hours) – Permanent
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
11.75 hours and 15.25 hours per week, to be worked flexibly across Monday to Sunday
Opening hours:
Monday – Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
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Cycle to work
Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
Simply Health
From dental care to acupuncture, you can customise your health plan and claim back money for treatments.
Long Service Awards
From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.
Pension
With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.
Life Cover
If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Look after your mental health with free wellbeing resources, including a confidential counselling service.
Screwfix and B&Q Discounts
As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.
Mind Training
We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.
Screwfix Community
Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.
Self-Development
Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.
Enhanced Family Leave
Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.
Training programmes
We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.
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First Steps to Management
This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.
Power Up to Trade+
Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.
Trade Up to Branch Manager
Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.
Learning for Life
At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.
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“You get a different range of tasks every day. One day doing delivery, the next serving customers.”
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress”
Be yourselfat Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, \’Us\’, helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant
Retail Assistant
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Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Understanding the range of tools and materials they offer will not only help you in your role but also impress during your interview when discussing how you can assist customers.
✨Tip Number 2
Visit a local Screwfix store before your interview. This will give you a feel for the environment, the team dynamics, and the customer interactions, which you can reference in your conversation to show your genuine interest in the role.
✨Tip Number 3
Prepare for competency-based questions by thinking of examples from your past experiences that demonstrate your customer service skills, teamwork, and ability to handle various tasks. This will help you articulate your fit for the Retail Assistant position.
✨Tip Number 4
Show enthusiasm for the training and development opportunities offered by Screwfix. Expressing your eagerness to learn and grow within the company can set you apart as a candidate who is committed to a long-term career.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Assistant at Screwfix. Familiarise yourself with their customer service ethos and the importance of being proactive in assisting customers.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or customer service. Emphasise skills such as communication, teamwork, and problem-solving, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention specific reasons why you want to work at Screwfix and how your values align with their commitment to customer service.
Prepare for the Situational Judgement Test: If you're applying for a Service Assistant role, be ready to complete a Situational Judgement Test. Practice scenarios that assess your decision-making and customer service skills to perform well.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to read up on Screwfix. Familiarise yourself with their values, products, and services. A visit to your local Trade Counter can give you a real feel for the environment and customer interactions.
✨Prepare for Competency Questions
Expect competency-based questions that assess your customer service skills and teamwork. Think of specific examples from your past experiences that demonstrate your ability to handle various situations effectively.
✨Show Enthusiasm for the Role
Express genuine interest in the Retail Assistant position. Talk about why you want to work at Screwfix and how you can contribute to their mission of providing excellent customer service.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and company culture.
