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For Companies At a Glance
- Tasks: Engage with customers, provide excellent service, and manage store tasks daily.
- Company: Join Screwfix, a leading retailer known for its commitment to customer satisfaction and employee growth.
- Benefits: Enjoy discounts, flexible shifts, wellness resources, and a supportive work environment.
- Why this job: This role offers diverse tasks, career progression, and a vibrant, inclusive culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Opportunities for training and development, including management programmes.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
Benefits include:
- Cycle to work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: Save money at major high street retailers.
- Share Plans: Become a Kingfisher shareholder with a variety of schemes to choose from.
- Gym Membership: 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
- Simply Health: Customise your health plan and claim back money for treatments.
- Long Service Awards: Celebrate your milestones with tangible rewards.
- Pension: Choose your contribution amount and we add as much as 14% per month.
- Life Cover: Receive up to 4x your annual salary through Death in Service payment.
- Retail Trust: Free wellbeing resources, including a confidential counselling service.
- Mental Health Support: Partnered with Mind, the UK’s leading mental health charity.
- Self-Development: Access amazing learning tools such as LinkedIn Learning.
- Enhanced Family Leave: Inclusive policy and resources for all parents.
- Training programmes: Opportunities for growth and skill development.
We believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Knowing the ins and outs of what they offer will not only impress during your interview but also help you connect with customers effectively.
✨Tip Number 2
Visit a local Screwfix store before your interview. This will give you a feel for the environment, the team dynamics, and the customer interactions, which can be great talking points during your interview.
✨Tip Number 3
Prepare for competency-based questions by thinking of examples from your past experiences that demonstrate your customer service skills, teamwork, and ability to handle busy situations.
✨Tip Number 4
Show enthusiasm for the role and the company culture. Screwfix values a warm and inclusive environment, so expressing your excitement about being part of their team can set you apart from other candidates.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Retail Assistant position. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Assistant role. Use specific examples from previous jobs where you provided excellent customer service or worked in a retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Screwfix's values. Mention why you want to work there and how you can contribute to their team.
Prepare for the Situational Judgement Test: If you're applying for a Service Assistant role, be ready to complete a Situational Judgement Test. Familiarise yourself with common scenarios in retail and think about how you would respond to ensure great customer service.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to read up on Screwfix and its values. Understanding their commitment to customer service and community will help you align your answers with what they’re looking for.
✨Prepare for Competency Questions
Expect competency-based questions that assess your previous experiences. Think of specific examples where you've demonstrated skills like teamwork, problem-solving, and customer service, as these are crucial for a Retail Assistant role.
✨Show Enthusiasm for Customer Service
As a Retail Assistant, you'll be at the forefront of customer interaction. Be ready to discuss why you enjoy helping customers and how you would handle various scenarios to ensure a positive shopping experience.
✨Dress Appropriately
While Screwfix has a casual work environment, it's important to dress smartly for your interview. Aim for a neat and professional appearance to make a good first impression.
