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- Tasks: Engage with customers, provide excellent service, and support store operations.
- Company: Join Screwfix, a leading retailer known for its commitment to customer satisfaction.
- Benefits: Enjoy discounts, flexible shifts, health perks, and a supportive work environment.
- Why this job: Gain valuable experience, develop skills, and be part of an inclusive team culture.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Opportunities for career progression through structured training programmes.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours: Monday - Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm)
- Cycle to Work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: Save money at other major high street retailers.
- Share Plans: Become a Kingfisher shareholder with a variety of schemes to choose from.
- Gym Membership: Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
- Simply Health: Customise your health plan and claim back money for treatments.
- Long Service Awards: Celebrate your milestones with tangible rewards.
- Pension: Choose your contribution amount and we add as much as 14% per month.
- Life Cover: Receive up to 4x your annual salary through Death in Service payment if you opt into our pension scheme.
- Retail Trust: Access free wellbeing resources, including a confidential counselling service.
- Mental Health Support: We’ve partnered with Mind, the UK’s leading mental health charity, to provide support and tools needed to look after your mental health.
- Self-Development: Take advantage of our amazing learning tools on offer such as LinkedIn Learning.
- Enhanced Family Leave: Our policy and resources are inclusive for all parents and include competitive pay terms.
- Training Programmes: We’re growing, and we want our people to grow with us.
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” - Joshy Phillips | Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” - Thiago | Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress.”
We all do better when we’re celebrated for who we are. A warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Visit the store or browse their website to understand what they offer, as this knowledge will help you engage with customers effectively during your interview.
✨Tip Number 2
Prepare for competency-based questions by reflecting on your past experiences in customer service or retail. Think of specific examples that demonstrate your ability to handle various situations, as these will likely come up in your interview.
✨Tip Number 3
Show your enthusiasm for the role by expressing your interest in Screwfix's training programmes and career advancement opportunities. This demonstrates that you're not just looking for a job, but are keen to grow with the company.
✨Tip Number 4
Engage with the Screwfix community online. Follow their social media channels and participate in discussions to get a feel for their culture and values, which can help you align your responses during the interview.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Retail Assistant position at Screwfix. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Assistant role. Emphasise any customer service experience, teamwork, and adaptability, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Screwfix and how you can contribute to their customer-focused culture.
Prepare for the Situational Judgement Test: If you're applying for a Service Assistant role, be ready to complete a Situational Judgement Test. Familiarise yourself with common scenarios in retail and think about how you would handle them effectively.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to read up on Screwfix and its values. Understanding their commitment to customer service and community will help you align your answers with what they’re looking for.
✨Prepare for Competency Questions
Expect competency-based questions that assess your previous experiences. Think of specific examples from your past jobs or situations where you demonstrated skills relevant to the Retail Assistant role.
✨Show Enthusiasm for Customer Service
As a Retail Assistant, customer service is key. Be ready to discuss how you would handle various customer scenarios and demonstrate your passion for providing excellent service.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared about the role or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
