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For Companies At a Glance
- Tasks: Engage with customers, provide excellent service, and support store operations daily.
- Company: Join Screwfix, a leading retailer known for its commitment to customer satisfaction and employee development.
- Benefits: Enjoy discounts, flexible shifts, wellness resources, and a strong pension plan.
- Why this job: Be part of a vibrant team, gain valuable skills, and grow your career in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunities for advancement through structured training programmes and a focus on diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!
Opening hours: Monday - Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm)
- Cycle to Work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
- High Street Shopping Discounts: Save money at major high street retailers.
- Share Plans: Become a Kingfisher shareholder with a variety of schemes to choose from.
- Gym Membership: 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.
- Simply Health: Customise your health plan and claim back money for treatments.
- Long Service Awards: Celebrate your milestones with tangible rewards.
- Pension: Choose your contribution amount and we add as much as 14% per month.
- Life Cover: Receive up to 4x your annual salary through Death in Service payment.
- Retail Trust: Access free wellbeing resources, including a confidential counselling service.
- Mental Health Support: Partnered with Mind, the UK’s leading mental health charity.
- Community: Stay in touch with colleagues and access the resources you need.
- Self-Development: Take advantage of learning tools such as LinkedIn Learning.
- Enhanced Family Leave: Inclusive policy and resources for all parents.
- Training Programmes: Opportunities for growth and skill development.
We believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A., you’ll also need to complete a Situational Judgement Test. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team. If we think we’re a good match, we’ll make you an official offer.
Retail Assistant employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Screwfix's product range and services. Understanding what they offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Visit a local Screwfix store before your interview. This will give you insight into the store environment, customer interactions, and the team dynamics, which can be beneficial when discussing your experience.
✨Tip Number 3
Prepare for competency-based questions by reflecting on your past experiences in customer service or retail. Think of specific examples that demonstrate your skills and how they align with Screwfix's values.
✨Tip Number 4
Show enthusiasm for the training and development opportunities at Screwfix. Expressing your eagerness to grow within the company can set you apart from other candidates.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Assistant at Screwfix. Familiarise yourself with their customer service ethos and the importance of being proactive in assisting customers.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Retail Assistant role. Emphasise any previous customer service experience and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Screwfix. Mention specific aspects of the company culture or values that resonate with you.
Prepare for the Situational Judgement Test: If you're applying for a Service Assistant position, be ready to complete a Situational Judgement Test. Practice common scenarios you might face in retail and think about how you would respond to ensure excellent customer service.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to read up on Screwfix. Familiarise yourself with their values, products, and services. A visit to your local Trade Counter can also give you a feel for the environment and customer interactions.
✨Prepare for Competency Questions
Expect competency-based questions during your interview. Think of examples from your past experiences that demonstrate your customer service skills, teamwork, and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Customer Service
As a Retail Assistant, customer service is key. Be ready to discuss why you enjoy helping customers and how you would ensure they have a great experience at Screwfix. Highlight any previous roles where you’ve excelled in this area.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about training opportunities, team dynamics, or what a typical day looks like for a Retail Assistant.
